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September 14, 2015

CRM Featured Articles

TouchCommerce Enhances its Conversation Platform

TouchCommerce now enables in-app mobile chat and many other integrations. (Featured on

Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth

Organizations must embrace ongoing engagement with customers—and shape their digital experiences accordingly.

Magazine Features

When Customer Experience Is the Ticket

What can companies learn from organizations that sell experiences rather than services or products?


4 Crucial Components of a Successful Remarketing Campaign

You've gotten the customer's attention, now how do you seal the deal? Start by knowing who they are and why they came.

Scouting Report

The Outlook for WFO: Optimal

The workforce optimization market stays strong, and better analytics and back-office features could make it stronger

CRM Across the Wire

TeamSupport Launches Private Cloud Solution

TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.

Accenture Collaborates with Salesforce to Extend Its Accenture CAS Software Suite to the Cloud

The partnership will provide consumer goods companies with a single system for trade and marketing operations.

Confirmit Launches Location and Beacon Triggering Solution

Confirmit's Location and Beacon Triggering lets businesses harness context-rich, in-the-moment feedback.

Pegasystems Extends the Customer Decision Hub Aacross Its CRM Suite

Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels.

Act-On Releases Act-On for Enterprise

Act-On Software has released an enterprise version of its marketing automation platform.

Intelliverse Adds Inbound Tracking to Sales Acceleration Platform

New feature logs inbound calls just like outbound ones.