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September 14, 2015
CRM Featured Articles
TouchCommerce Enhances its Conversation Platform
TouchCommerce now enables in-app mobile chat and many other integrations. (Featured on SmartCustomerService.com.)
Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth
Organizations must embrace ongoing engagement with customers—and shape their digital experiences accordingly.
When Customer Experience Is the Ticket
What can companies learn from organizations that sell experiences rather than services or products?
4 Crucial Components of a Successful Remarketing Campaign
You've gotten the customer's attention, now how do you seal the deal? Start by knowing who they are and why they came.
The Outlook for WFO: Optimal
The workforce optimization market stays strong, and better analytics and back-office features could make it stronger
CRM Across the Wire
TeamSupport Launches Private Cloud Solution
TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.
Accenture Collaborates with Salesforce to Extend Its Accenture CAS Software Suite to the Cloud
The partnership will provide consumer goods companies with a single system for trade and marketing operations.
Confirmit Launches Location and Beacon Triggering Solution
Confirmit's Location and Beacon Triggering lets businesses harness context-rich, in-the-moment feedback.
Pegasystems Extends the Customer Decision Hub Aacross Its CRM Suite
Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels.
Act-On Releases Act-On for Enterprise
Act-On Software has released an enterprise version of its marketing automation platform.
Intelliverse Adds Inbound Tracking to Sales Acceleration Platform
New feature logs inbound calls just like outbound ones.