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August 31, 2015
The 2015 CRM Market Leaders: Business Intelligence
The 2015 CRM Market Leaders: Data Quality
The 2015 CRM Market Leaders: Consultancies
AI: The Next Level of IVR
Contact center managers want to deflect customers from reaching live agents, and customers want effective call resolution. Artificial intelligence can serve both. (Featured on SmartCustomerService.com.)
Tweet Your Way to Better Customer Support
The microblogging platform is a quick, cost-effective way to reach many, spot trends, and show transparency.
CRM Across the Wire
CallidusCloud Launches SPM Quick-Start Package
CallidusCloud's Quick-Start Package will identify the characteristics of top sales professionals to improve coaching.
Kira Talent Partners with Hobsons on Higher Education Admissions-CRM Integration
Student assessment and admissions CRM software providers join forces to create avideo interview admissions process for colleges and universities.
EverString and N3 Join Forces for Predictive Marketing Solution
The N3 and EverString partnership provides a predictable sales pipeline navigation tool called Predictive Sales Development.
NetBase Adds Audience Fingerprints to Its Suite of Audience Marketing Tools
Audience Fingerprints enables marketers to unlock audience insights for personalized marketing.
BlurtBox Lets Restaurant Goers Direct Message Restaurant Managers Their Concerns
With BlurtBox, restaurateurs can address customer service issues and avoid negative online reviews.