CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 06, 2015

CRM Featured Articles

CallMiner Partners with SpeechPro to Separate Speakers in Call Center Recordings

CallMiner Eureka incorporates voice biometrics from SpeechPro to isolate each person's voice.

Magazine Features

Data Security Should Be in Everyone's Job Description

Protecting valuable customer information should begin in the contact center and end in the executive suite.


The Downside of Automated Responses

Responsibility and strategy are key to using this growing technology.

The Tipping Point

Tapping the Switching Economy

Three tips for keeping customers from straying.

CRM Across the Wire

Microsoft Updates Parature With New Engagement Functions and Deeper Search Capabilities

In the second wave of major updates this year, Microsoft furthers its integration of Parature products. (Featured on

AgilOne Releases Marketing Spend Optimization

New AgilOne integration with Google Analytics enables marketers to see which campaigns and keywords bring the most profit and customer lifetime value.

TCN Launches Competitive Analytics

Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform.

Jabra Releases New Headsets and On-Demand Option

A new emphasis on services designed for the contact center and two new premium products support Jabra's total solution philosophy.

StepOne Launches Targeted Solutions to Unify Customer Experiences

New solutions let users deliver personalized experiences that bridge offline and online in retail, product fulfillment, and customer support.