• May 4, 2015

Jabra Releases New Headsets and On-Demand Option

Jabra North America today released two new upgraded products for the contact center: the Jabra BIZ 2400II premium headset and the LINK 860 digital amplifier. Jabra NA also announced Jabra Advantage on Demand, a new subscription-based services offering developed specifically with the contact center in mind.

Jabra's BIZ 2400II premium headset adds an Ultra Noise Cancelling microphone, acoustic shock protection, enhanced speakers, and more comfortable padding. Available in a variety of wearing styles, the Jabra BIZ 2400II quick disconnect version is currently available, while the USB versions will begin shipping in June.

Jabra's LINK 860 digital amplifier was built to reduce down-time by improving upon our previous iterations of digital amplifiers with a seamless switching capability between PC and telephone mode via a button on top of the unit. The Jabra LINK860 also features a fully integrated volume control that synchronizes with the user's PC as well as manages volume for desk phones. This USB-connected digital amplifier requires no batteries. The Jabra LINK 860 will be available in July.

Jabra's Advantage on Demand subscription-based service now features a contact center option that gives its U.S. customers the option to avoid large up-front capital expenses usually associated with large headset purchases. Customers can now use their new headsets with a single monthly per-headset fee. Under this new offering, Jabra will remove and replace the customer's current headsets with any of a wide selection of the brand's most popular corded and wireless headsets.

"Jabra's commitment to continuously improving upon our industry-leading contact center products and feature-rich headset solutions is well balanced by our belief that the services supporting headset deployments are what ultimately create successful customer outcomes," said senior director of North America marketing Kelly Myers in a statement. "Jabra approaches mission-critical deployments with a service-first philosophy. We don't view headset deployments as ending with an invoice. At Jabra, we're experts in headset design and manufacture. We're one of the world's experts in hearing and sound, and this expertise has taught us that successful deployments are largely about the actual people who end up using our products, not just the products we sell them."

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