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April 01, 2015

CRM Featured Articles

NICE Releases IVR Journey Analytics

IVR Journey Analytics presents a visual map of everything that happens within IVR interactions. (Featured on

Magazine Features

Text Takes Precedence as a Customer Service Preference

A new generation of consumers prefers short message service to other ways to reach agents.


Do You Know Your Customer Service Type?

Look beyond traditional benchmarking processes.

Front Office

The 4 Core Components of CRM

It's time to make knowledge one of the essential components of a successful CRM strategy.

CRM Across the Wire

DQ Global Releases Perfect & Merge Online

The new data quality solution helps manage duplicates in Microsoft Dynamics CRM data files.

Contact Solutions Releases My:Time 3.0

New customer engagement platform provides persistent contextual engagement across digital channels.

Splice Machine Partners with RedPoint Global on Big Data Digital Marketing Platform

The partnership leverages Hadoop to help companies realize the promise of true one-to-one marketing in real time.

Pipeliner CRM Launches Phaenomena

The new version of Pipeliner CRM adds multiple pipelines, a Visual Org Chart, and On-the-Fly Reports.

Lattice Engines Launches Lattice Account Prioritization

New app guides account-based marketing using predictive analytics.

Datawatch Releases Managed Analytics Platform

Datawatch's new platform is an enterprise solution for self-service data preparation and visual data discovery.