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March 16, 2015

CRM Featured Articles

Salesforce Intelligence Engine Offers Contextual Omnichannel Customer Service

Data science fuels better workflows and business processes. (Featured on SmartCustomerService,com.)

DocuSign Expands Integration with Microsoft Dynamics CRM

Strengthened integration will enable streamlined contract signing processes.

Adobe Summit Day Two: Adobe Doubles Down on Mobile and Wearable App Technology

Amid inspirational celebrity messages, Adobe delivers solutions for the Internet of Things.

Adobe Summit Day One: Adobe Touts Major Upgrades to Campaign and Experience Manager; Introduces Two Solutions for Its Marketing Cloud (Video Demonstration)

The vendor prepares for an era where 'the product is the marketing.'

Magazine Features

The 2015 CRM Service Leaders: Web Support


Look to Knowledge Automation to Fulfill Your Customer Service and Sales Potential

Three tips for reaping the most from your CRM investment.

CRM Across the Wire

Marketo Adds Integration with Accelerize CAKE

Multichannel tracking added to Marketo's marketing customer engagement platform.

Ez Texting Launches MMS Service for Businesses

New rich media solution provides a way to engage customers with customized messaging.

Enghouse Updates Contact Center: Enterprise (CCE)

PRC 3 of CCE Version 9 empowers agents with blended predictive dialing in an omnichannel universal queue.

CustomerMatrix Unveils Its Cognitive Intelligence Engine for CRM

The platform uses real big data insights to make cross-sell/upsell recommendations.

CCDR Media Launches Click-to-Call Product

CCDR touts click-to-call as a direct-response marketing tool.

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