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March 11, 2015
The 2015 CRM Service Leaders: Interactive Voice Response
7 Rules for Effective Sales 'Broadcasts'
Send the signals prospects are eager to receive.
The New KPIs for Achieving Effective Customer Engagement
Scores that measure customer health and effort, combined with journey mapping, create a clear view of the customer relationship life cycle. (Featured on SmartCustomerService.com.)
Can Configure, Price, and Quote Apps Be Sales' BFF?
Add the power of knowledge to your reps' sales arsenal.
CRM Across the Wire
Teradata Introduces Digital Marketing Center
Teradata Digital Marketing Center is a single platform that redefines personalization and ignites how brands engage consumers through individualized insights.
SugarCRM Purchases Stitch
Stitch brings talent and mobile personal assistant technologies to SugarCRM.
Lattice Engines Pairs with Profound Networks on B2B Sales Growth
Partnership brings together Lattice's predictive analysis with Profound's business intelligence to help companies better predict buying patterns.
PowerObjects Releases PowerWebForm Add-on for Microsoft Dynamics CRM and GoToWebinar
PowerWebForm enhancement allows Web form data to sync directly to GoToMeeting
Five9 Introduces Cloud Alliance Partner Program
Inaugural partners provide integrated cloud applications that expand the Five9 solution.