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March 25, 2015

CRM Featured Articles

IBM and Twitter Deliver First Set of Codeveloped Data Analytics Tools

New solutions will provide relevant social data to customer service reps. (Featured on

Zappix Releases Visual IVR Platform

Zappix Visual IVR authoring tool allows companies to build mobile and Web apps in minutes.

Magazine Features

The 2015 CRM Service Leaders: Enterprise Feedback Management


Measure CRM Usage to Optimize Business Processes

Current tools leave insight lacking when it comes to employee interaction.


Facebook Gets Real About Virtual Reality

Oculus Rift, Facebook's $2 billion VR venture, could soon be a viable marketing channel.

CRM Across the Wire

Digimind Launches Social Analytics

Digimind Social Analytics aggregates data from all of a company's social media accounts in one platform.

Confirmit and Language Connect Launch VoC Translation Tool

New solution translates voice of the customer and market research programs.

Melissa Data and Crafty Clicks Partner on Global Address Verification for Magento

The partnership yields a global address verification plugin for users of the Magento content management system for ecommerce Web sites.

Cision Acquires Viralheat

The Viralheat acquisition expands Cision's social media tools.

ConnectAndSell OutboundOnDemand Adds Capabilities

ConnectAndSell OutboundOnDemand has added Lead Injection and Hot Transfer capabilities.