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March 02, 2015

CRM Featured Articles

LiveOps Lets Companies Pivot Customer Service Across Channels While Retaining Context

The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on

BlueConic Launches Quick Connections Tool to Enable Data Source Integration

Customers can now integrate disparate CRM, CMS, and DMP platforms.

Docurated Offers Its Content Cloud Through the Salesforce App Exhchange

The platform creates closer working relationships between sales and marketing.

Magazine Features

The 2015 CRM Service Awards: Service Leaders

Our 12th annual Service Leader awards honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact on the customer service industry over the past year.


Using Post-Call Surveys to Improve the Customer Experience

Four survey topics and mistakes every business must be aware of. (Featured on

5 Tips for Social Selling Success

This affordable marketing channel can offer big payoffs when used correctly.

Front Office

Small Customer Service Vendors Can Make Big Contributions

A best-of-breed solution from a small company doesn't have to be such a risky proposition after all.

CRM Across the Wire

Sprinklr Acquires Social Community Software Company Pluck

Sprinklr now offers fully integrated social relationship management across third-party channels and brand Web sites. to Release Beta Version of Its Marketing Analytics Platform offers integrations with Google Analytics, Adobe Analytics, Localytics, Kahuna, and MixPanel.

Jive Unveils Jive-x Winter Release

Jive's external community solution enables companies to captivate and nurture key audiences; broadens integration with Marketo.

VHT Partners with Interactive Intelligence and CallPromise

Partnerships enhance opportunities for customer callback solutions.

Simplify360 Adds Interactive Dashboard to Social CRM Offering

The new dashboard includes real-time monitoring of response times and other performance indicators.

Contact Solutions Launches Adaptive IVR

New offering can personalize every call based on caller behavior. (Featured on