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February 23, 2015

CRM Featured Articles

Twilio Rolls Out TaskRouter API for Intelligent Contact Center Routing

Being able to find the right agent at the right time means a better customer experience. (Featured on

Conversocial Launches Crowds to Facilitate Peer-to-Peer Customer Support

New platform enables customers to help each other with common support needs.

HP Launches Haven Predictive Analytics

The open-source offering will enable organizations to better use data for effective predictive analytics.


5 Tips for Reversing a Sales Slump

'No' is short for 'next opportunity.'


The Keys to Countering Cart Abandonment

Online retailers need to respond at the right time and with the right message.

Is Your Product 'Well Designed'?

Great products require a combination of aesthetics and empathy.

CRM Across the Wire

Merkle Partners with Adobe on Marketing Solution

Merkle to integrate its Customer Relationship Marketing solution with Adobe Marketing Cloud.

Verint Updates Enterprise Feedback Management Solution

Enhancements are designed to deliver actionable intelligence through engaging digital experiences.

Marketo Named a Facebook Marketing Partner

Marketo has been badged as an audience onboarding technology partner in the Facebook Marketing Partner Program.

BirdEye Releases Competitor Analysis

CMOs can benchmark versus competitors on customer sentiment, reviews, ratings, keywords, and operational metrics.