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February 18, 2015


Defining Customer Success in the Era of Big Data

The SaaS model shifts its focus from shelfware to success.

Case Studies

Trupanion's Tailored Marketing Keeps Pet Owners Engaged

Microsoft Dynamics CRM solution boosts email effectiveness and retention.

Customer Experience

Build Customer Trust with Better Data

Five steps for improving your data quality.

CRM Across the Wire

Standard Register To Launch SMART Franchise Marketing

The SMART solution will help franchisees market their offerings while maintaining brand identity.

Tinderbox Expands Its Pitch Sales Presentation Product

Tinderbox Pitch enables sales teams to automate slide selection and personalize sales proposals.

ISG Launches Dedicated Cloud Solutions Practice

ISG's new Cloud Solutions Practice will help clients develop a cloud-first strategy and navigate the complexities of cloud sourcing.

Telmetrics Integrates with DoubleClick for Lead Generation

The integration extends Telmetrics Call Attribution Suite and incorporates calls for campaign optimization.

InContact Partners with Black Box For Cloud Services

The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.

Junxure Enhances Its Junxure Cloud CRM Solution

Junxure Cloud 2.0 brings powerful API capabilities and key user experience enhancements.