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December 08, 2014

CRM Featured Articles

Q&A: LiveOps CEO Gets Human About Great Customer Service

Vasili Triant says keep it simple and stop overthinking customer service. (Featured on

Pipeliner CRM Launches Elements Solution to Smooth Sales Processes

New visual features are designed to help salespeople meet quotas through collaboration.

TCN Launches Platform 3 VocalVision

VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents. (Featured on

Zendesk Launches Embeddables to Make Customer Service Native to Mobile Apps

Users can now incorporate self-service, ticket submission, and chats into apps.

Magazine Features

An Evening with Buddy Valastro, the Real-Life Willy Wonka

As Carlo's Bakery gets bigger and embraces new technology, the Cake Boss' business philosophy stays true to its roots. (This story originally appeared on DestinationCRM on October 24, 2014.)


5 Steps to Earning Customer Loyalty

Boost repeat business with superior customer service.

Reality Check

Coaching Solutions Guide Reps to Sales Success

Innovation steps in where sales training leaves off.

CRM Across the Wire

IBM Releases Beta Version of Watson Analytics

IBM's cognitive computing platform and social community is now available in beta.

Accenture and IPsoft Expand Relationship Around the Amelia Artificial Intelligence Platform

Cognitive computing helps clients accelerate into a new era of business performance.

Idomoo Introduces Personalized Video Engagement Platform

Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.

HP Releases Haven OnDemand Big Data Platform

HP has extended it Haven big data analytics throughout its software portfolio. Launches NPS Loyalty Analytics Platform lets businesses predict customer behavior, proactively eliminate churn and negative word of mouth, and identify their most loyal promoters.