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October 13, 2014

CRM Featured Articles

Five9 Fall Release Dives Deeper into CRM Pool; Amps Up Oracle and Zendesk Integrations

Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on

IBM Debuts Watson-Powered Apps in the Cloud

Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."


Changing Consumer Behaviors Make Self-Service Growth Inevitable

To give today's customers what they want, help them help themselves.

Case Studies

Potters Resort Increases Bookings by 670 Percent with Vee24

Live chat functionality is key to personalizing U.K. resort's service.

Reality Check

Look to Spreadsheets to Foretell CRM's Future

An outdated method breeds frustration—and innovation

CRM Across the Wire

Tactile Introduces Tact Premium

Tactile is expanding its flagship product line with a new subscription-based offering that fully embeds Salesforce into a salesperson's daily communications and works both online and offline.

SAP Partners with Birst

The deal runs Birst business intelligence on SAP's HANA platform.

LiveOps Releases LiveOps Visual and LiveOps Visual Advantage

New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.

Transera Adds Call Center Management and Administration from within Salesforce

The Transera Call Center App for the Salesforce™ Sales and Service Clouds provides unified visibility and control for the multimedia contact center

Microsoft Blends Dynamics CRM with Office 365 and Power BI

New integrations bring CRM and productivity solutions together seamlessly.

comScore and Datalogix Announce Joint Measurement Solution

The partnership will help brand marketers link ad viewability to in-store sales.

Genesys Unveils Its Next-Generation User Experience

The new release of the Genesys Customer Experience Platform delivers a simpler user experience