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September 29, 2014
CRM Featured Articles
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom
The new solution enables companies to incorporate mobile apps into customer journeys.
Kana Connect 2014: Connecting the Dots Between Customer and Employee Journeys
Speakers highlight the problem of service gaps between channels. (Featured on SmartCustomerService.com.)
3 Ways Mobile Apps Can Elevate Your Customers' Experience
Reliable tracking of service and employees can give your business a significant competitive advantage.
Call Handling Time Continues to Rise
Sales and customer service calls take 16 percent longer today.
Pint of View
Neutering Net Neutrality
Let's put the brakes on a separate, but unequal, future for bandwidth providers.
CRM Across the Wire
Nimble Launches Android Smart Contacts App
New Nimble Android app delivers intelligent relationship insights for business contacts.
Experian Marketing Services Launches OmniView Identity-Linkage Engine
OmniView provides persistent customer identification across channels.
ClearSlide Acquires SeedMail and Introduces ClearSlide Mail
ClearSlide Mail lets salespeople manage email with their mobile devices.
Selligy Releases Sales Opportunity Manager
New product helps salespeople prepare what-if scenarios and update goals accordingly.
Jacada Launches Visual IVR for Cisco
Jacada extends Cisco Unified Customer Voice Portal to the smartphone with a visual interface.
Pipeliner CRM Integrates With PandaDoc for Contract Management
The integration merges pipeline management and document analytics.