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September 29, 2014

CRM Featured Articles Launches Journey Builder for Apps; Partners with Omnicom

The new solution enables companies to incorporate mobile apps into customer journeys.

Kana Connect 2014: Connecting the Dots Between Customer and Employee Journeys

Speakers highlight the problem of service gaps between channels. (Featured on


3 Ways Mobile Apps Can Elevate Your Customers' Experience

Reliable tracking of service and employees can give your business a significant competitive advantage.


Call Handling Time Continues to Rise

Sales and customer service calls take 16 percent longer today.

Pint of View

Neutering Net Neutrality

Let's put the brakes on a separate, but unequal, future for bandwidth providers.

CRM Across the Wire

Nimble Launches Android Smart Contacts App

New Nimble Android app delivers intelligent relationship insights for business contacts.

Experian Marketing Services Launches OmniView Identity-Linkage Engine

OmniView provides persistent customer identification across channels.

ClearSlide Acquires SeedMail and Introduces ClearSlide Mail

ClearSlide Mail lets salespeople manage email with their mobile devices.

Selligy Releases Sales Opportunity Manager

New product helps salespeople prepare what-if scenarios and update goals accordingly.

Jacada Launches Visual IVR for Cisco

Jacada extends Cisco Unified Customer Voice Portal to the smartphone with a visual interface.

Pipeliner CRM Integrates With PandaDoc for Contract Management

The integration merges pipeline management and document analytics.