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September 22, 2014

CRM Featured Articles

Whose Customer Experience Is It Anyway?

Miscommunication and division between lines of business can spell a customer exodus. (Featured on

HubSpot Introduces Free CRM Solution and Sidekick Sales Acceleration Tool

Growing customer demand is behind the addition of a CRM system to HubSpot's marketing platform


Mobile First: The Key to Customer Engagement

Companies need to understand that consumers want to have intelligent, contextually relevant, and proactive experiences. (Featured on

Don't Underestimate the Link Between Customer and Employee Loyalty

Lessons we should all learn from Market Basket.

Case Studies

Yahoo Sees Crystal-Clear Sales Forecasts with C9 Analytics

Sales operations shift focus from number-crunching to pipeline analysis.

Reality Check

Take the Intelligent Route to Lead Generation

Sales teams are adopting lead management roles.

CRM Across the Wire

Qlik Launches Qlik Sense for Governed Self-Service Business Intelligence and Data Visualization

Qlik Sense users can create visualizations, dashboards, and interactive reports from any device while IT gains enterprise governance.

FPX Introduces Version 8.0 of Its Revenue Performance Management Solution

FPX Version 8.0 includes more predictive capabilities and tighter integrations with CRM systems.

Experian Data Quality Adds Business Data in Real-Time Data Enhancement Product

Experian Data Quality's new offering leverages Experian Business Information Services' data resources.

FirstRain launches API to Increase Use of Predictive Analytics in Enterprise Applications

The FirstRain Personal Business Analytics API delivers personalized information experiences across the enterprise.

QuickPivot Partners with Datawatch

Datawatch Visual Data Discovery to power QuickPivot's Campaign Management Platform.

Genband's Kandy Platform-as-a-Service Goes Live

Kandy gives companies a real-time communications and collaboration tool.