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July 14, 2014
CRM Featured Articles
Accenture Partners with Hortonworks to Expand Big Data Capabilities
The companies will collaborate on making structured and unstructured databases more accessible.
The 4 Key Customer Service Omnichannel Considerations
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
4 Steps to Realizing the Promise of Customer-Centric Marketing
Focus on your customers' lifetime value.
The Tipping Point
Serve Customers Better by Learning the Language of Trust
In business and personal relationships, words are as important as actions.
CRM Across the Wire
USA Mobility Changes Its Name to Spok
USA Mobility Wireless and Amcom Software come together under a single corporate identity.
Firstsource Launches First WF Suite
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
TinderBox Brings New Productivity Solutions to Microsoft Dynamics Marketplace
TinderBox has integrated its sales automation solution with Microsoft Dynamics CRM.
Cirrus Insight Releases iOS Mobile App
New iOS email app makes multitasking possible for business people inside their mobile inboxes.