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July 14, 2014

CRM Featured Articles

Accenture Partners with Hortonworks to Expand Big Data Capabilities

The companies will collaborate on making structured and unstructured databases more accessible.

Magazine Features

The 4 Key Customer Service Omnichannel Considerations

Contact centers have deployed new technologies in silos; integration is difficult but not impossible.


4 Steps to Realizing the Promise of Customer-Centric Marketing

Focus on your customers' lifetime value.

The Tipping Point

Serve Customers Better by Learning the Language of Trust

In business and personal relationships, words are as important as actions.

CRM Across the Wire

USA Mobility Changes Its Name to Spok

USA Mobility Wireless and Amcom Software come together under a single corporate identity.

Firstsource Launches First WF Suite

Firstsource Solutions' new First WF offering is geared toward contact center resource management.

TinderBox Brings New Productivity Solutions to Microsoft Dynamics Marketplace

TinderBox has integrated its sales automation solution with Microsoft Dynamics CRM.

Cirrus Insight Releases iOS Mobile App

New iOS email app makes multitasking possible for business people inside their mobile inboxes.