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December 05, 2012

CRM Featured Articles

Microsoft Updates Dynamics CRM

Enhancements include visual guides through business processes, Yammer and Skype integrations, and Microsoft Office tie-ins.

SugarCRM Integrates With VMware vFabric Application Director 5.0

The integration offers customers a choice of cloud platforms.

Omega Launches Market Intelligence Services

Revenue Opportunity Actionable Research (ROAR) addresses customer perceptions of current product performance, future enhancements, plus competitive benchmarking.

Aggregate Knowledge Rolls Out Enhanced Media Intelligence Platform

Upgrade includes new "what-if" predictive modeling tools.

3CLogic and Interactive Voice Response Technology Group Announce Partnership

The partnership will accelerate Payment Card Industry (PCI)compliance in contact centers.

Magazine Features

Virtual Assistants Enter the Enterprise

Nina, Lexee, and Sophia follow Siri's lead…this time into the workplace.


Take Your Organization from Engaged to Entangled

A business thrives when all employees feel responsible for its success.


What's in a Name: Is There a Future for Social CRM?

Debating the future of social CRM.