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December 05, 2022

CRM Featured Articles

Bret Taylor to Step Down as Salesforce Co-CEO

Salesforce co-CEO and vice chairman Bret Taylor is stepping down to pursue entrepreneurial opportunities.

Frontier Airlines Eliminates Its Call Center

The low-cost airline is cutting its contact center to cut costs, a move that many see as short-sighted while others see as inevitable. (Featured on


Agent Experience Is the Weakest Link in the Experience Supply Chain

Companies can address the looming AX crisis by reimagining knowledge management with an omnichannel knowledge hub. (Featured on

CRM Across the Wire

ProTexting Launches Additional Users

ProTexting's new feature lets clients add users to their SMS marketing campaigns.

RingCentral Launches Device as a Service

RingCentral's Device as a Service is designed to simplify hardware procurement for contact centers. (Featured on

UJET Offers UJET Connect to Help Contact Centers with Cloud Migration

With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration. (Featured on

Clinchd Launches with a Sales Management Tool for SMBs

Clinchd is a new platform to help small businesses and startups manage their sales pipelines.

Veeam Launches Veeam Backup for Salesforce on Salesforce AppExchange

Veeam Backup for Salesforce offers access and control of Salesforce data and metadata for quick recovery from data loss scenarios.

Uberall Adds Messages to CoreX Platform

Uberall's latest innovations enable companies to reach and respond to customers in their moment of need from channels like Google and Facebook.

LiveIntent Launches Identity Enrichment on Salesforce AppExchange

LiveIntent's Identity Enrichment on AppExchange matches customers in Salesforce data to unified profiles.