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December 05, 2022
CRM Featured Articles
Bret Taylor to Step Down as Salesforce Co-CEO
Salesforce co-CEO and vice chairman Bret Taylor is stepping down to pursue entrepreneurial opportunities.
Frontier Airlines Eliminates Its Call Center
The low-cost airline is cutting its contact center to cut costs, a move that many see as short-sighted while others see as inevitable. (Featured on SmartCustomerService.com.)
Agent Experience Is the Weakest Link in the Experience Supply Chain
Companies can address the looming AX crisis by reimagining knowledge management with an omnichannel knowledge hub. (Featured on SmartCustomerService.com.)
CRM Across the Wire
ProTexting Launches Additional Users
ProTexting's new feature lets clients add users to their SMS marketing campaigns.
RingCentral Launches Device as a Service
RingCentral's Device as a Service is designed to simplify hardware procurement for contact centers. (Featured on SmartCustomerService.com.)
UJET Offers UJET Connect to Help Contact Centers with Cloud Migration
With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration. (Featured on SmartCustomerService.com.)
Clinchd Launches with a Sales Management Tool for SMBs
Clinchd is a new platform to help small businesses and startups manage their sales pipelines.
Veeam Launches Veeam Backup for Salesforce on Salesforce AppExchange
Veeam Backup for Salesforce offers access and control of Salesforce data and metadata for quick recovery from data loss scenarios.
Uberall Adds Messages to CoreX Platform
Uberall's latest innovations enable companies to reach and respond to customers in their moment of need from channels like Google and Facebook.
LiveIntent Launches Identity Enrichment on Salesforce AppExchange
LiveIntent's Identity Enrichment on AppExchange matches customers in Salesforce data to unified profiles.