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July 13, 2022
Identity Solutions Can Overcome the Challenges of Personalized Marketing
To provide a better customer experience, content providers are adopting identity solutions that allow them to take control of their customer data and personalize interactions while providing greater transparency.
Take Care of Your Agents or They Will Leave You
Turnover in the contact center is a fact of life, but there are ways to minimize it. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Moxo Partners with Kasisto
Kasisto's digital banking assistant will be integrated within Moxo's OneStop Interaction Client Hub.
Braze Launches Canvas Flow
Braze Canvas Flow is an update to the company's customer journey orchestration tool.
Medallia to Acquire Mindful
Medallia is purchasing Mindful, a provider of contact center callback technology.
Vibes Launches Its Mobile Experience Platform on Salesforce AppExchange
Vibes' Salesforce integration lets companies reach consumers instantly through SMS, MMS, mobile wallet, and app push notifications and inbox.
Nextech AR Updates ARway
Nextech AR adds a mobile app, no-code development, and a web portal to its augmented reality spatial platform ARway.
DeepTarget Launches 3D Story On The Go
DeepTarget's 3D Story On The Go powers immersive and adaptive personalized experiences for email, SMS, and social media marketing.