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April 11, 2022


How B2B Businesses Can Successfully Move to a D2C Model

As more consumers conduct business online, more companies are striving to cut out the middleman and engage end customers directly.

Tips for Closing the Customer Feedback Loop

Case management is the key to providing better customer experiences and ensures that opportunities and feedback are not missed. (Featured on

CRM Across the Wire

Nextdoor Launches Nextdoor Ads for SMBs

Nextdoor Ads is a platform for helping small and mid-sized businesses reach local consumers in their neighborhoods.

Sitecore Updates Product Suite Following Recent Acquisitions

Sitecore has integrated products from its acquisitions of Boxever, Four51, Moosend and Reflektion into components of its Digital Experience Platform (DXP).

Dialpad Partners with CX Effect

CX Effect will leverage Dialpad's communications and collaboration software.

Neustar Partners with Catalina

Catalina's real-time shopper intelligence is being combined with Neustar's Optimizer platform to deliver marketing insights for CPG companies.

Service Objects Enhances Lead Validation-International

Service Objects' Lead Validation-International helps companies weed out bogus leads.

Salesforce Adds to Service Cloud and Marketing Cloud

Salesforce adds AI capabilities to its marketing and customer service solutions.

Cyara Acquires Botium

Cyara adds automated chatbot testing with its acquisition of Botium. (Featured on