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August 18, 2021
How to Create a Good, Modern Agent Desktop
Agent desktops are at the heart of great customer service. Here is what you need to build one. (Featured on SmartCustomerService.com.)
How to Fuel AI-Powered Marketing
Forrester lays out a game plan to help B2B marketers cast their nets.
CRM Across the Wire
Calix Integrates Marketing Cloud into Facebook
Calix Marketing Cloud uses Facebook data to automate social media campaigns and calculate ROI.
Conga Acquires Contract Wrangler
Contract Wrangler will help Conga clients manage the terms and clauses of their contracts.
Neustar Launches the Fabrick Impact Assessment
Marketers can leverage Neustar's Fabrick Impact Assessment to activate and measure up to 80 percent of their media without third-party cookies or device IDs.
M Science Launches Retail and Consumer Brands Intelligence Platform
M Science's Retail and Consumer Brands Intelligence Platform provides retailers and manufacturers with key insiight into consumer behavior.
Seismic Acquires Lessonly
Seismic adds sales training and coaching tools through its Lessonly acquisition.
Edgemesh Launches Edgemesh Server
Edgemesh Server provides online retailers with faster speeds and performance gains.
Merkle Collaborates with Magnite to Expand Access to Merkury
Merkle's and Magnite's joint solution delivers an open-source infrastructure for cross-channel addressability, personalization, and measurement.