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August 18, 2021


How to Create a Good, Modern Agent Desktop

Agent desktops are at the heart of great customer service. Here is what you need to build one. (Featured on


How to Fuel AI-Powered Marketing

Forrester lays out a game plan to help B2B marketers cast their nets.

CRM Across the Wire

Calix Integrates Marketing Cloud into Facebook

Calix Marketing Cloud uses Facebook data to automate social media campaigns and calculate ROI.

Conga Acquires Contract Wrangler

Contract Wrangler will help Conga clients manage the terms and clauses of their contracts.

Neustar Launches the Fabrick Impact Assessment

Marketers can leverage Neustar's Fabrick Impact Assessment to activate and measure up to 80 percent of their media without third-party cookies or device IDs.

M Science Launches Retail and Consumer Brands Intelligence Platform

M Science's Retail and Consumer Brands Intelligence Platform provides retailers and manufacturers with key insiight into consumer behavior.

Seismic Acquires Lessonly

Seismic adds sales training and coaching tools through its Lessonly acquisition.

Edgemesh Launches Edgemesh Server

Edgemesh Server provides online retailers with faster speeds and performance gains.

Merkle Collaborates with Magnite to Expand Access to Merkury

Merkle's and Magnite's joint solution delivers an open-source infrastructure for cross-channel addressability, personalization, and measurement.