• April 14, 2015

TeamSupport Unveils Calendar Feature

TeamSupport launched a new calendar feature that allows customers to create and access events that can be associated to users, groups, tickets, customers, and even products. Additionally, when support reps create reminders or due datse on tickets, events are automatically created in their calendars.

The TeamSupport calendar offers drag-and-drop functionality and also integrates with other calendars, such as Google or Outlook. The calendar feature also presents a range of views by the day, week, or month and is easily navigable with browse buttons.

"The calendar feature is something we have been working on for awhile. We wanted to make sure we did it right rather than throwing together a basic integration just for the sake of having a calendar," said Robert C. Johnson, CEO of TeamSupport, in a statement. "This allows us to offer something that improves our customers' ability to deliver the best possible customer support, which is extremely important to us at TeamSupport."

CRM Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues

Related Articles

TeamSupport Spruces Up Screen Recording for Customer Support

With TeamSupport's new functionality, service agents can embed videos into customer support tickets that link with CRM.

TeamSupport Launches Customer Insights

TeamSupport Customer Insights helps support agents connect with customers by putting a face to the name.

TeamSupport Integrates with HubSpot

The integration brings together support, marketing, and sales data.