Don’t Let Tariffs Sabotage Customer Service
05 May 2025
As companies face difficult decision about fluctuating costs, it will be crucial to be transparent with customers.
Why AI Agents Are Booming and the Real Challenges Behind the Hype
25 Apr 2025
The possibilities are exciting, but the path to a successful AI rollout isn't all smooth sailing.
Advertising Needs a Better Proofreader
25 Apr 2025
Companies might be trying to seem relatable and authentic, but they risk looking unprofessional and sloppy.
GenAI’s Time Has Come. Are You Ready?
01 Feb 2024
The hype is over, and the real work of making generative AI has begun.
Don’t Make Me Pay More for Bad Service
20 Dec 2023
Good service should be a mandatory part of the customer experience. Too often that's not the case.
Across CRM Industry Verticals, There’s More That Unites Than Divides
10 Apr 2023
One commonality: All eight industry verticals are investing heavily in CRM initiatives right now.
Creating Customer Experiences That Amaze (and Don’t Suck)
20 Jan 2023
There are many ways to craft—or undermine—a thrilling CX.
Five Collaboration Strategies to Power Your CX Transformation
26 Sep 2022
What do successful CX functions do differently? Build coalitions around core business competencies.
The Industry Outlook Is Rosy, and We Have the Numbers to Prove It
07 Sep 2022
Across each CRM technology sector, the worldwide market valuation is rising, and the upsurge is expected to continue.
Challenging Times Lie Ahead; Bold Action Is Required
21 Jul 2022
The opportunities for the CRM industry couldn't be better. Nor could the outlook, as we uncovered in our fourth annual 'CRM Top 100' issue.
Understanding the Metaverse Economy
11 Apr 2022
Enterprises will be able to bring their physical and digital presences together.
It’s Time to Focus on the Metaverse
24 Feb 2022
Virtual worlds will be the most transformative technology in the next decade. Prepare your strategy now.
Eight Steps to Successfully Integrate VR-XR-AR into Your CRM Efforts
08 Nov 2021
Virtual reality, mixed reality, and augmented reality will be game changers for sales, marketing, and customer service.
Expect the Supply Chain and CRM to Intersect This Holiday Season
23 Dec 2021
For those of us in the CRM industry, this holiday season was a really great opportunity to shine.
Long-Term Customer Loyalty Is Long Gone
28 Sep 2021
Having the best product or service is not enough; loyalty pros need to focus on other factors.
Six Future-Ready Trends to Boost Your Digital Transformation
16 Aug 2021
Thanks to technology advances and the pandemic, we've passed the point of no return. Transforming your business must happen now
VR/AR: A Game Changer for Sales and Marketing
01 Jun 2021
Virtual reality/augmented reality is poised to remake CX.
Who Really Wins When Business and Politics Collide?
14 May 2021
In today's hyper-divided political climate, coming down on one side or the other is sure to ruffle feathers.
Subscription Models Equaled Strong CRM in Our Pandemic Year
30 Mar 2021
Tighter bonds with customers helped subscription-based businesses weather the storm.
How to Regain Customer Trust in 2021
01 Mar 2021
Your user experience needs to inspire user confidence.