Education CRM > CRM News

Education-centric Customer Relationship Management (CRM) systems typically serve three key segments of an institution's work: prospective students, current students, and alumni. Modern CRM processes and tools make handling the unique needs of each segment easier for school, colleges, and universities around the world.

Explore our latest CRM news, analysis, and advice for educational institutions.

Talkdesk Launches Talkdesk Education Smart Service

Talkdesk Education Smart Service is an industry-specific contact center product for colleges and universities. (Featured on SmartCustomerService.com.)

Five9 Launches Education-Specific Contact Center Solution

Five9 OneStudent delivers a cloud-based contact center solution for colleges and universities looking to better engage with students. (Featured on SmartCustomerService.com.)

Statara Launches Higher Ed Audiences for Admissions Marketing

Statara's Higher Ed Audiences creates data segments to help enrollment marketers reach ideal student candidates.

Element451 and Lingk Partner on Higher Ed CRM Integration

Element451 and Lingk are partnering to help colleges tie their CRM and student information systems together.

Arist Launches Platform for Text-Based PSAs

Companies can now deliver engaging PSAs via text message with Arist.

Sprinklr Launches Sprinklr for Higher Education

Sprinklr for Higher Education provides colleges and universities with advanced AI to transform community engagement. 

Medallia Launches Quickstart Solutions for Government and Education

With Medallia Quickstart, video feedback, crowdsourcing, and AI-powered text analytics deliver insights on public sentiment.

Signal Vine Launches Signal Vine Messaging on Salesforce AppExchange

Signal Vine users can now embed two-way text-messaging capabilities directly into Salesforce.

SchoolStatus Launches Notify Messaging Solution

Administrators can schedule, automate and distribute mass messages directly to all parents and guardians via phone call, text and email.

Salesforce.org Adds to Nonprofit and Education Clouds

Salesforce is building out its Nonprofit Cloud and Education Cloud to help organizations raise funds during the COVID-19 crisis.

Avaya Offers Free Agent for Desktop During Coronavirus Outbreak

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model. (Featured on SmartCustomerService.com.)

Signal Vine Launches Sync on Salesforce AppExchange

Signal Vine Sync allows Signal Vine users to directly sync data between Salesforce and Signal Vine.

PlatformQ Education Introduces CRM Bridge

New enhancement eases the connection between the Conduit engagement platform and CRM systems for higher education.

iModules Adds Scoreboards to Its Fundraising Platform

iModule's new gamification features offer visualization and social sharing to drive gift dollars, membership, event participation, and more.

Rapid Insight Launches QuickStart for Ellucian's Colleague Solution

QuickStart for Colleague adds to a growing library of college and university enrollment management and student retention offerings.

Salesforce.org Launches Higher Education Data Architecture (HEDA)

HEDA enables colleges and universities to connect with students, alumni, faculty, and staff in new ways.

Kira Talent Partners with Hobsons on Higher Education Admissions-CRM Integration

Student assessment and admissions CRM software providers join forces to create avideo interview admissions process for colleges and universities.

TargetX Acquires Uversity

Acquisition to integrate the student engagement and yield management tool into the TargetX CRM suite of solutions.

WealthEngine Releases WE Prospect

WE Prospect lets users create ultra-segmented audiences.

Wiley to Enhance Its Student Relationship Platform

Wiley will add registration capabilities to its higher education CRM system.