Semafone Partners with DataDivider on Payment Solution
Integration between Semafone and DataDivider provides a PCI DSS-compliant payment solution for service providers.
Calix Updates Calix Support Cloud
The latest release of Calix Support Cloud helps support teams resolve issues with a single call and minimize escalations.
Oracle Releases Oracle Digital Experience for Communications
Oracle's new communications industry solution combines AI with communications and customer experience technology to help providers offer personalized services to reach and retain customers.
Calix Enhances Marketing Products
Calix Marketing Cloud, CommandIQ, and Revenue Edge Enablement all get upgrades to help communications providers communicate with subscribers.
C3.ai, Microsoft, and Adobe Combine Forces on C3 AI CRM
C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.
ServiceNow Launches Telecommunications and Financial Services Solutions
ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements. (Featured on SmartCustomerService.com.)
ServiceNow Introduces Industry Solutions Strategy
ServiceNow's initial solutions will focus on the banking and telecommunications verticals.
Cerebri AI Launches Cerebri Values CX v2
CV/CX v2 applies AI to draw insights from customer journeys and make recommendations.
Impact Launches TrueLink for Partner-Driven Conversions
As part of its Partnership Cloud platform, Impact's TrueLink routes, deep links, and tracks events for all types of mobile partnerships.
teleNetwork Has Rebranded as OneSupport
Technical support provider teleNetwork changes its name to OneSupport to better reflect what it does.
What Are the Key Trends Impacting Customer Engagement? (Video)
SAP Customer Experience Vice President Volker Hildebrand discusses emerging trends affecting customer engagement and the growing impact of machine learning in this clip from CRM Evolution 2018.
Aviso Announces New AI Solutions
The solutions aim to help organizations improve win rates and close more deals.
Mindmatrix Launches MSP-IT Marketing and Sales Content Packages
The content packages help IT marketing teams with content creation.
LiveRamp and Adobe Announce Addressable TV Integration
The integration enables marketers to match up first-party customer data with subscriber lists
Tapad Launches Customer Data Platform
Tapad has rebranded to mark its shift to an identity-driven model and has launched a telecom-specific Customer Data Platform.
SAP, with IBM, Announces Enhanced Hybris Commerce for Telecom and Media Companies
SAP Hybris Commerce, the ‘teleco and media accelerator,' aims to help telecommunications and media companies deliver better customer experiences.
Kaonsoft Launches QuickOn Field Service Management Solution
Kaonsoft's QuickOn solution was designed specifically for telcos with customer, technician, and dispatcher modules.
Synchronoss Launches Cloud Analytics Platform
The Synchronoss Cloud Analytics Platform will generate insights from end-to-end data uniquely available to service providers.
Synchronoss Launches Messaging Marketplace Platform
Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.
Nuance Launches Loop, an AI and Data-Analytics Marketing Platform for Mobile Operators
Nuance Loop helps mobile operators market and monetize personalized pre-paid subscriber services.