ServiceNow Introduces Industry Solutions Strategy

ServiceNow's initial solutions will focus on the banking and telecommunications verticals.

Cerebri AI Launches Cerebri Values CX v2 

CV/CX v2 applies AI to draw insights from customer journeys and make recommendations.

Impact Launches TrueLink for Partner-Driven Conversions

As part of its Partnership Cloud platform, Impact's TrueLink routes, deep links, and tracks events for all types of mobile partnerships.

teleNetwork Has Rebranded as OneSupport

Technical support provider teleNetwork changes its name to OneSupport to better reflect what it does.

What Are the Key Trends Impacting Customer Engagement? (Video)

SAP Customer Experience Vice President Volker Hildebrand discusses emerging trends affecting customer engagement and the growing impact of machine learning in this clip from CRM Evolution 2018.

Aviso Announces New AI Solutions

The solutions aim to help organizations improve win rates and close more deals.

Mindmatrix Launches MSP-IT Marketing and Sales Content Packages

The content packages help IT marketing teams with content creation.

LiveRamp and Adobe Announce Addressable TV Integration

The integration enables marketers to match up first-party customer data with subscriber lists

Tapad Launches Customer Data Platform

Tapad has rebranded to mark its shift to an identity-driven model and has launched a telecom-specific Customer Data Platform.

SAP, with IBM, Announces Enhanced Hybris Commerce for Telecom and Media Companies

SAP Hybris Commerce, the ‘teleco and media accelerator,' aims to help telecommunications and media companies deliver better customer experiences.

Kaonsoft Launches QuickOn Field Service Management Solution

Kaonsoft's QuickOn solution was designed specifically for telcos with customer, technician, and dispatcher modules.

Synchronoss Launches Cloud Analytics Platform

The Synchronoss Cloud Analytics Platform will generate insights from end-to-end data uniquely available to service providers.

Synchronoss Launches Messaging Marketplace Platform

Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.

Nuance Launches Loop, an AI and Data-Analytics Marketing Platform for Mobile Operators

Nuance Loop helps mobile operators market and monetize personalized pre-paid subscriber services.

[24]7 and Amdocs Partner

[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)

IOVOX Releases Insights Call Analytics

IOVOX Insights enables telecom service providers to monetize call data while delivering value-added analytics to clients.

Accenture Launches Advanced Analytics for Telcos

New analytics applications help telecommunications services providers plan for call volume, network incidents, pricing, revenue, and IT governance.

SAP to Launch hybris Marketing Solution for Telcos

SAP will enhance SAP hybris Marketing with telco-specific contextual marketing.

Online Chat Benefits Wireless Customer Care, J.D. Power Study Finds

The use of online channels for customer service are leading to greater satisfaction across the wireless industry.

Apple and IBM Launch First Wave of Codeveloped iOS Apps for the Enterprise

Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.