Telecom CRM > CRM News

Modern CRM based support systems keep sales, marketing, and customer services connected across all of a telecom's many relationships and improve processes across various sales channels. Explore our latest CRM news, analysis, and advice for telecoms.

ServiceNow Expands Partnership with NVIDIA to Offer Telco-Specific GenAI

Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value.

Infosys Partners with ServiceNow to Develop Live Operations Platform

The Infosys-ServiceNow platform is designed to help telecom service providers optimize operational cost and meet business KPIs.

Amdocs Partners with Microsoft to Introduce Intelligent Customer Engagement Platform

Leveraging Amdocs' cloud-native Commerce and Care Suite and Microsoft Dynamics 365 and Power Platform, the new solution combines cloud, AI, and telco technologies.

Calix Extends Support Cloud to Small Business Subscribers

Calix Support Cloud now includes small business support capabilities, including remote configuration of the CommandWorx mobile app.

Intent HQ Launches Audience AI

Intent HQ's Audience AI is a campaign audience builder for telcos.

Neustar and TNS Partner to Provide Trusted Call Experiences

The Neustar-TNS partnership establishes a single solution for enterprises to vet and authenticate phone calls.

Calix Adds Subscriber Quality of Experience (QoE) Score to Support Cloud

Calix's Subscriber Quality of Experience Score combines end-to-end visibility and seven-day historical data

Folloze Partners with GetIT on Personalized ABM

The partnership pairs Folloze's B2B Buyer Experience Platform with GetIT's account-based marketing (ABM) solutions.

Oracle Adds Flytxt AI and Analytics to Digital Experience for Communications

Oracle's Digital Experience for Communications now provides product-centric insights and actionable customer intelligence from Flytxt.

Mavenir Introduces Intelligent IoT Platform

Mavenir's Intelligent IoT Platform leverages AI for smarter analysis of data from IoT sensors.

Calix Support Cloud Integrates with NISC's Trouble Management Platform

The integration of Calix Support Cloud and NISC's iVue gives customer support agents quicker access to customer information.

Calix Adds HubSpot Integration and Professional Edition to Marketing Cloud

Calix Marketing Cloud now further simplifies omnichannel campaign execution with a HubSpot integration and expanded data sets.

RingCentral Launches RingCentral Rise for Service Providers

RingCentral Rise offers unique, co-branded unified cloud communications for service providers and their customers. (Featured on SmartCustomerService.com.)

CSG Acquires DGIT Systems

DGIT brings CPQ and order management capabilities to CSG's portfolio.

Calix Launches Mobile Support Cloud for Field Technicians

Calix Support Cloud's new mobile capabilities automatically adapt to field technicians' mobile devices to provide visibility and real-time insights into subscriber networks.

Calix Integrates Marketing Cloud into Facebook

Calix Marketing Cloud uses Facebook data to automate social media campaigns and calculate ROI.

Calix Redesigns CommandIQ

Calix CommandIQ helps communication service providers interact with subscribers.

Semafone Partners with DataDivider on Payment Solution

Integration between Semafone and DataDivider provides a PCI DSS-compliant payment solution for service providers.

Calix Updates Calix Support Cloud

The latest release of Calix Support Cloud helps support teams resolve issues with a single call and minimize escalations.

Oracle Releases Oracle Digital Experience for Communications

Oracle's new communications industry solution combines AI with communications and customer experience technology to help providers offer personalized services to reach and retain customers.