Telecom CRM > CRM News

Modern CRM based support systems keep sales, marketing, and customer services connected across all of a telecom's many relationships and improve processes across various sales channels. Explore our latest CRM news, analysis, and advice for telecoms.

Calix Launches Mobile Support Cloud for Field Technicians

Calix Support Cloud's new mobile capabilities automatically adapt to field technicians' mobile devices to provide visibility and real-time insights into subscriber networks.

Calix Integrates Marketing Cloud into Facebook

Calix Marketing Cloud uses Facebook data to automate social media campaigns and calculate ROI.

Calix Redesigns CommandIQ

Calix CommandIQ helps communication service providers interact with subscribers.

Semafone Partners with DataDivider on Payment Solution

Integration between Semafone and DataDivider provides a PCI DSS-compliant payment solution for service providers.

Calix Updates Calix Support Cloud

The latest release of Calix Support Cloud helps support teams resolve issues with a single call and minimize escalations.

Oracle Releases Oracle Digital Experience for Communications

Oracle's new communications industry solution combines AI with communications and customer experience technology to help providers offer personalized services to reach and retain customers.

Calix Enhances Marketing Products

Calix Marketing Cloud, CommandIQ, and Revenue Edge Enablement all get upgrades to help communications providers communicate with subscribers.

C3.ai, Microsoft, and Adobe Combine Forces on C3 AI CRM

C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.

ServiceNow Launches Telecommunications and Financial Services Solutions

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements. (Featured on SmartCustomerService.com.)

ServiceNow Introduces Industry Solutions Strategy

ServiceNow's initial solutions will focus on the banking and telecommunications verticals.

Cerebri AI Launches Cerebri Values CX v2 

CV/CX v2 applies AI to draw insights from customer journeys and make recommendations.

Impact Launches TrueLink for Partner-Driven Conversions

As part of its Partnership Cloud platform, Impact's TrueLink routes, deep links, and tracks events for all types of mobile partnerships.

teleNetwork Has Rebranded as OneSupport

Technical support provider teleNetwork changes its name to OneSupport to better reflect what it does.

What Are the Key Trends Impacting Customer Engagement? (Video)

SAP Customer Experience Vice President Volker Hildebrand discusses emerging trends affecting customer engagement and the growing impact of machine learning in this clip from CRM Evolution 2018.

Aviso Announces New AI Solutions

The solutions aim to help organizations improve win rates and close more deals.

Mindmatrix Launches MSP-IT Marketing and Sales Content Packages

The content packages help IT marketing teams with content creation.

LiveRamp and Adobe Announce Addressable TV Integration

The integration enables marketers to match up first-party customer data with subscriber lists

Tapad Launches Customer Data Platform

Tapad has rebranded to mark its shift to an identity-driven model and has launched a telecom-specific Customer Data Platform.

SAP, with IBM, Announces Enhanced Hybris Commerce for Telecom and Media Companies

SAP Hybris Commerce, the ‘teleco and media accelerator,' aims to help telecommunications and media companies deliver better customer experiences.

Kaonsoft Launches QuickOn Field Service Management Solution

Kaonsoft's QuickOn solution was designed specifically for telcos with customer, technician, and dispatcher modules.