GoTo Adds Nearly 60 Security Features, Integrations, and AI Advancements
24 Oct 2023
GoTo's latest release includes IT asset management, Logitech integration, AI advancements, and more.
Keywords Studios to Acquire Helpshift
05 Dec 2022
Keywords is acquiring in-game customer mobile support app provider Helpshift for $75 million.
CloudShare Integrates with HubSpot
14 Jun 2022
CloudShare's customer engagement data can now be accessed directly from HubSpot's platform.
Calix Adds Subscriber Quality of Experience (QoE) Score to Support Cloud
12 May 2022
Calix's Subscriber Quality of Experience Score combines end-to-end visibility and seven-day historical data
Folloze Partners with GetIT on Personalized ABM
08 Apr 2022
The partnership pairs Folloze's B2B Buyer Experience Platform with GetIT's account-based marketing (ABM) solutions.
Mavenir Introduces Intelligent IoT Platform
14 Feb 2022
Mavenir's Intelligent IoT Platform leverages AI for smarter analysis of data from IoT sensors.
Serviceaide Acquires SunView Software
24 Aug 2021
The addition of SunView Software expands Serviceaide's capabilities as a provider of service and support solutions.
Calix Integrates Marketing Cloud into Facebook
17 Aug 2021
Calix Marketing Cloud uses Facebook data to automate social media campaigns and calculate ROI.
Panasonic's Marketing Focuses on a New Customer Cohort
22 Jul 2021
A new crop of consumers, called BETAs, challenges the norms of traditional marketing, Panasonic's marketing VP explains.
TechTarget Launches Prospect-Level Intent
10 Sep 2020
TechTarget's upgrade to its Priority Engine platform delivers enhanced individual insights for more personalized outreach.
CareAR Announces Augmented Reality Integration with ServiceNow
25 Jun 2020
CareAR's ServiceNow integration delivers augmented reality-based visual support for service teams.
Sand Studio Introduces Remote Support for Customer Service Teams
03 Jun 2020
Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app.
Sandvine Launches Real-Time Subscriber Insights
23 Jul 2019
Real-Time Subscriber Insights helps companies reduce customer support contacts with intelligence about app usage and more.
Coveo Launches Relevance and Recommendations Technology for ServiceNow
18 Jun 2019
Coveo's AI-powered search and relevance technology is now integrated within ServiceNow.
Spiceworks Expands Intent-Based Targeting
06 Jun 2019
Spiceworks' enhancements let B2B companies engage buyers in the market for security, cloud, and business applications.
Serviceaide Adds to Luma's Capabilities
04 Jun 2019
The Luma upgrade delivers new automation and skills-building capabilities to Serviceaide's virtual agent.
OZ Partners with Medallia
30 May 2019
The two companies are partnering to create digital experience-driven solutions for customers across industries.
Bidalgo Launches Asset-Level Data for Google App Campaigns
26 Apr 2019
Bidalgo's Asset-Level Data for Google App Campaigns analyzes install campaigns on Google properties.
Samsung Launches ‘Connected Care—Anytime, Anywhere’ Initiative to Better Train Customer Service Agents
23 Apr 2019
Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware, but also software. (Featured on SmartCustomerService.com.)
Salesforce.com Announces New Einstein Platform Services
17 Apr 2019
The new Einstein Platform Services include translation and optical character recognition capabilities.