Dragon Glassware Catches Coverage with Press Hook
27 Feb 2023
The glassware company used Press Hook's platform to connect with relevant publications.
Sugar Paints a Better Picture for Kelly-Moore
04 Oct 2022
The paint retailer is saving sales reps time with SugarCRM.
Niemann Foods Brings Stores to the Digital Age
04 Oct 2022
Birdzi helps the grocery retailer reach customers with online marketing.
Crisp Data Contributes to Sunday Growth
30 Jun 2022
The lawn care company's retail sales are growing like weeds with Crisp's data solution.
Yotpo Grows Sir Dogwood’s Business
01 Apr 2022
Yotpo's SMS messaging addition leads to a 4,700 percent ROI for the pet supplies company.
Kari Gran Sees the Beauty of StoryTap
02 Mar 2022
The skincare products supplier taps into video to increase customer engagement.
GlassesUSA.com Sees Clear Benefits from Dynamic Yield
29 Sep 2021
The online eyewear retailer tweaks its recommendations engine to increase revenue.
Great American Home Stores Shift to Digital
07 Jul 2021
The retailer built its business during the pandemic with LeadsRx
Casey’s Is More Convenient with Mobile Apps
01 Mar 2021
SAP has helped the convenience store chain build loyalty with e-commerce
Online Search Tool Suits Wildfang
30 Sep 2020
The clothing retailer offers a better website experience with Searchspring
Gladly Is the Right Customer Service Fit for Andie
24 Apr 2020
The swimwear retailer is buoyed by Gladly's efficient self-service tools
Nosto Helps Industry West Furnish Shoppers with Personalization
26 Mar 2020
The home decor retailer's website is optimized with AI to improve conversions
ThirdLove Gets Personal with Dynamic Yield
27 Feb 2020
The retailer makes buying a bra a uniquely tailored experience for each shopper
Access the ICMI Agent Experience Toolkit
25 Feb 2020
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
SharkNinja Operationalizes Customer Feedback
26 Nov 2019
With Clarabridge Engage and Analytics, the housewares manufacturer is able to act on voice-of-the-customer data to create new products and evolve its customer experience.
The State of Customer Service Automation 2019
30 Sep 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
UJET Puts Dia&Co on the Plus Side of the Ledger
01 Oct 2019
The fashion retailer has boosted customer satisfaction with its new contact center platform
Diane von Furstenberg Raises Revenue with Personalization
28 May 2019
After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys
Rakuten Marketing Delivers Campaign Success for JanSport
01 Mar 2019
During JanSport's Disney-themed product launch, Rakuten increased brand awareness, customer acquisition, and site performance
KitchenAid Cooks Up a Winner with CX Social
21 Nov 2018
Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker