Go Flooring’s Sales Hit the Ceiling
Roomvo's Visualizer tool helped Go Flooring exceed $12 million in sales in its first year.
Crisp’s Data Is Sweet for RxSugar
The sweetener manufacturer grows sales with Crisp's data insights.
Genesys Cloud 3 Solves GSG Staffing Challenge
The graphics firm increases call center productivity with Genesys' workforce management.
Pack Makes the Cut with Clothier
Cuts Clothing stitches together a better web experience with Pack CMS.
Power Digital Drives Lord & Taylor’s Digital Growth
The move away from brick-and-mortar didn't hurt the iconic retailer.
Dragon Glassware Catches Coverage with Press Hook
The glassware company used Press Hook's platform to connect with relevant publications.
Sugar Paints a Better Picture for Kelly-Moore
The paint retailer is saving sales reps time with SugarCRM.
Niemann Foods Brings Stores to the Digital Age
Birdzi helps the grocery retailer reach customers with online marketing.
Crisp Data Contributes to Sunday Growth
The lawn care company's retail sales are growing like weeds with Crisp's data solution.
Yotpo Grows Sir Dogwood’s Business
Yotpo's SMS messaging addition leads to a 4,700 percent ROI for the pet supplies company.
Kari Gran Sees the Beauty of StoryTap
The skincare products supplier taps into video to increase customer engagement.
GlassesUSA.com Sees Clear Benefits from Dynamic Yield
The online eyewear retailer tweaks its recommendations engine to increase revenue.
Great American Home Stores Shift to Digital
The retailer built its business during the pandemic with LeadsRx
Casey’s Is More Convenient with Mobile Apps
SAP has helped the convenience store chain build loyalty with e-commerce
Online Search Tool Suits Wildfang
The clothing retailer offers a better website experience with Searchspring
Gladly Is the Right Customer Service Fit for Andie
The swimwear retailer is buoyed by Gladly's efficient self-service tools
Nosto Helps Industry West Furnish Shoppers with Personalization
The home decor retailer's website is optimized with AI to improve conversions
ThirdLove Gets Personal with Dynamic Yield
The retailer makes buying a bra a uniquely tailored experience for each shopper
Access the ICMI Agent Experience Toolkit
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
SharkNinja Operationalizes Customer Feedback
With Clarabridge Engage and Analytics, the housewares manufacturer is able to act on voice-of-the-customer data to create new products and evolve its customer experience.