Access the ICMI Agent Experience Toolkit
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Diane von Furstenberg Raises Revenue with Personalization
After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys
Rakuten Marketing Delivers Campaign Success for JanSport
During JanSport's Disney-themed product launch, Rakuten increased brand awareness, customer acquisition, and site performance
Open Systems Technologies Saves Big with Bullhorn
The staffing firm adopted two Bullhorn solutions to improve its processes
KitchenAid Cooks Up a Winner with CX Social
Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker
ICS+ Streamlines Its Business with Salesforce.com
The automated systems provider has broken down silos thanks to its Salesforce suite
TENMAT Builds Revenue with PipelineDeals CRM
The manufacturing company uses its CRM to increase sales by 30 percent
Real Estate Agency Is Sold on Contactually
Engel & Voelkers improves customer follow-through with the CRM platform
HubSpot Helps Eventige Book Business Fast
The marketing agency now grows brands while growing its own revenue streams
Slice Serves Up Automated Workflows with Kustomer
A technology provider for local pizzerias streamlines support operations with ticketing and communication software
SugarCRM Maximizes Efficiency for RedGlaze Network of Companies
The management platform builds strong results across the workforce of a diverse architectural and engineering group.
Organic Valley Milks Higher Earnings, Improves Operations
SalesLogix helps dairy co-op manage sales and distribution of organic products.
Getting a Boost in Leads
AG Salesworks helps a software developer uncover more prospects.
IVR Investment Pays Off at Australian Bank
Westpac Group installs Holly Connects platform to address customer service woes.
Aetna Members Get Ann-swers
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Tracking Medical Treatments in Real Time
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
Bonobos Gets a Leg Up in Customer Engagement
A men's pants company receives more than it bargained for with Assistly
Call Center Software Opens A Window of Opportunity
Blinds.com improves bottom line and organizational efficiency with new phone systems
Census Bureau Takes to the Cloud
Acumen's customized CRM application manages partner organizations and provides extensive reports