Gartner 2019 Magic Quadrant for Contact Center as a Service
In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Open Systems Technologies Saves Big with Bullhorn
The staffing firm adopted two Bullhorn solutions to improve its processes
Scott’s Cheap Flights Lands Its Messages with ActiveCampaign
A travel deal notification service provider engages subscribers with email marketing automation and small-business CRM software
Blue-9 Harnesses Its Resources with SAP Anywhere
An online pet product seller prepares to scale with SAP's front-office solution for small and midsize businesses
Family Paint Purveyor Stays in the Black
Using SugarCRM, Harper Inc. boosts orders and sales.
ServiceTask Helps Business Clean Up
An Atlanta-area cleaning company finds fruitful results with this appointment scheduling app.
Brand Those Tweets
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
Game Show Network Marketing Link Heats Up Frozen Food Company
On-Cor increases brand awareness by sponsoring a multichannel campaign on GSN
Thundering into Social Media
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
A Healthy Dose of User Adoption
UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use.
From Infection to Deflection
An antivirus company turns pro-self-service.
Don't Fence Me In
A supplier of mesh and fencing materials learns the secret to corralling new customers: attracting them in the first place.
A Is for Adoption
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
Food for Thought
RightNow Technologies helps Organic Valley feed information-hungry consumers
High Five for DB5
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
Chatty-Chatty Makes a Bang-Bang Online Experience
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.
Social from the Inside Out
By focusing on connecting employees, a socially entwined culture benefits clients.
A Travel Company’s Tweet Deals
Quality time — and high-quality engagement — on Twitter helps CruiseDeals.com extend its brand and develop leads.