Gartner 2019 Magic Quadrant for Contact Center as a Service
02 Dec 2019
In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.
Should Businesses Review Customers?
01 Jan 2015
Reverse reviews hold customers accountable for their behaviors.
There's an App for That, But Does Anyone Care?
01 Jan 2015
Studies point to a decline in mobile app usage among smartphone owners.
Uber Exemplifies Forrester's 'TRUE' Brand Qualities
01 Sep 2014
To compete in the services economy, organizations must satisfy four requirements.
CRM on Twitter: September 2009
01 Sep 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
Do You Know Your URLs?
05 Aug 2009
Not every marketing effort includes a campaign-specific Web address -- but some of the ones that do aren't doing a very good job of connecting to the main brand.
Whuffie Doesn’t Grow on Trees
01 Jul 2009
Forget money: Trust, transparency, and value represent today's social currency.
CRM on Twitter: April 2009
01 Apr 2009
Customer service tweeps speak for themselves.
Something Special in the Air
01 Oct 2007
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
Statistically Speaking
01 Jun 2005
Vertical Focus: How Auto Dealers Drive Relationships
02 Jan 2004
Automakers using CRM are getting savvier about their customers, which are essentially the dealers. Dealers using CRM are also getting a better handle on their customers and prospects.