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March 29, 2021
CRM Featured Articles
Loop & Tie Launches Salesforce App
New app combines Loop & Tie's choice-based gifting with the extensibility of Salesforce.
5 Reasons Sellers Want to Ditch Their Traditional CRM
And here's how to help them: design CRM tools that help them succeed at what they do best—sell.
CRM Across the Wire
AWS Releases Amazon Lookout for Metrics
Amazon Lookout for Metrics uses machine learning to automatically detect and determine the root cause of anomalies in business metrics.
LiveVox Launches Version 15 of Its Contact Center Platform
Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications. (Featured on SmartCustomerService.com.)
Neustar Launches Unified Identity
Unified Identity is Neustar's solution to connect, validate, and enrich customer data from all offline and online sources.
Integrate Launches the Demand Acceleration Platform
Integrate's Demand Acceleration Platform enables buyer-driven omnichannel marketing.
Agilysys Launches Agilysys Digital Marketing
Agilysys Digital Marketing automates marketing communications between hospitality providers and guests.
ServiceNow to Acquire Intellibot
Intellibot will extend automation capabilities within ServiceNow's Now Platform. (Featured on SmartCustomerService.com.)
The Last Line
Wake Me Up When the Chatbots Write Their Own Scripts
They're a long way from that now, but AI points toward that future