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March 29, 2021

CRM Featured Articles

Loop & Tie Launches Salesforce App

New app combines Loop & Tie's choice-based gifting with the extensibility of Salesforce.


5 Reasons Sellers Want to Ditch Their Traditional CRM

And here's how to help them: design CRM tools that help them succeed at what they do best—sell.

CRM Across the Wire

AWS Releases Amazon Lookout for Metrics

Amazon Lookout for Metrics uses machine learning to automatically detect and determine the root cause of anomalies in business metrics.

LiveVox Launches Version 15 of Its Contact Center Platform

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications. (Featured on

Neustar Launches Unified Identity

Unified Identity is Neustar's solution to connect, validate, and enrich customer data from all offline and online sources.

Integrate Launches the Demand Acceleration Platform

Integrate's Demand Acceleration Platform enables buyer-driven omnichannel marketing.

Agilysys Launches Agilysys Digital Marketing

Agilysys Digital Marketing automates marketing communications between hospitality providers and guests.

ServiceNow to Acquire Intellibot

Intellibot will extend automation capabilities within ServiceNow's Now Platform. (Featured on

The Last Line

Wake Me Up When the Chatbots Write Their Own Scripts

They're a long way from that now, but AI points toward that future