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January 20, 2021


The Old Contact Center Is Dead. Long Live the Contact Center.

The new contact center is not a cost center, but rather, the core of customer experience. (Featured on

CRM Across the Wire

Kustomer Updates Chat Platform

Kustomer's latest Chat platform delivers AI-powered, personalized customer service

Anywhere 365 Certified for Microsoft Teams

Anywhere365 is among the first global contact center providers certified for use with Microsoft Teams.

Yext Offers Answers to Channel Partners

With Yext Answers, local businesses will be able to deliver answers to customers searching on their websites.

Transcosmos Launches Data-Driven Multichannel Outbound Services

Transcosmos' outbound service blends call center and digital marketing capabilities.

FormAssembly Government Cloud Receives FedRAMP Ready Status

FormAssembly's Government Cloud web form and data collection platform achieved FedRAMP Ready status for use by government agencies.

Datazoom Integrates with Amazon CloudFront

Datazoom's collector integration facilitates real-time analysis of Amazon CloudFront performance alongside other CDN logs and video playback datasets.

Vericast Launches Save

Vericast Save lets companies send deal offers directly to consumers through direct main and free-standing inserts.

The Last Line

2021: The Year Customer Service Embraces Empathy

Customer service has always had something of an identity crisis. But that could be about to change.