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January 20, 2021
The Old Contact Center Is Dead. Long Live the Contact Center.
The new contact center is not a cost center, but rather, the core of customer experience. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Kustomer Updates Chat Platform
Kustomer's latest Chat platform delivers AI-powered, personalized customer service
Anywhere 365 Certified for Microsoft Teams
Anywhere365 is among the first global contact center providers certified for use with Microsoft Teams.
Yext Offers Answers to Channel Partners
With Yext Answers, local businesses will be able to deliver answers to customers searching on their websites.
Transcosmos Launches Data-Driven Multichannel Outbound Services
Transcosmos' outbound service blends call center and digital marketing capabilities.
FormAssembly Government Cloud Receives FedRAMP Ready Status
FormAssembly's Government Cloud web form and data collection platform achieved FedRAMP Ready status for use by government agencies.
Datazoom Integrates with Amazon CloudFront
Datazoom's collector integration facilitates real-time analysis of Amazon CloudFront performance alongside other CDN logs and video playback datasets.
Vericast Launches Save
Vericast Save lets companies send deal offers directly to consumers through direct main and free-standing inserts.
The Last Line
2021: The Year Customer Service Embraces Empathy
Customer service has always had something of an identity crisis. But that could be about to change.