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January 11, 2021
CRM Featured Articles
Confirmit to Merge with FocusVision
Combining Confirmit and FocusVision will accelerate growth and innovation in customer insights. (Featured on SmartCustomerService.com.)
Hootsuite Acquires Sparkcentral
Sparkcentral brings advanced customer care conversations to the Hootsuite platform.
When It Comes to Business Applications, You Don’t Have to Have It All
Why pay for something you don't want? An app that does one thing really well has the advantage over one that does five things poorly.
Resolve to Step Up Anti-Fraud Efforts in the New Year
Fraud isn't going anywhere, so here are a few steps contact centers must take to prepare for the changing fraud landscape of 2021. (Featured on SmartCustomerService.com.)
RSVD Scales New Contacts with MountainTop
The event management solutions provider uses B2B data to enter new markets
CRM Across the Wire
Service Objects Integrates with Microsoft Dynamics 365
Service Objects' real-time contact data validation APIs ensure Microsoft Dynamics users have accurate and complete contact data.
Smart Communications Acquires Assentis
Acquisition will further empower financial services firms to engage in smarter customer conversations.
NICE Launches RPA Version 7.4
New AI capabilities, including Click to Automate, speed automation delivery for business processes.
DemandJump Launches Account-Based Attribution
DemandJump's Account-Based Attribution enables companies to see which actions are driving pipeline and revenue, closing the loop for marketing and sales teams.
InMoment Acquires Digital Feedback Solutions Provider Wootric
The combination of Wootric and InMoment brings digital sensing capability with customer journey analytics to InMoment's offerings.
Calabrio ONE Now Available Via Twilio Flex Ecosystem
Calabrio extends its Twilio partnership, helping companies deploy the Calabrio ONE workforce engagement management suite on Twilio Flex. (Featured on SmartCustomerService.com.)
NICE inContact Supports COVID-19 Vaccine Distribution
NICE inContact CXone is being used to streamline vaccine distribution from vaccine producers to healthcare providers. (Featured on SmartCustomerService.com.)