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December 21, 2020
Building a Resilient Business: Three Steps for Maximizing Customer Lifetime Value
CX leaders should prioritize listening to customers and making sure their teams are responsive on social media and traditional channels. (Featured on SmartCustomerService.com.)
Brand Loyalty Hinges on Emotional Connections
Companies can build lasting loyalty by forging an emotional, purpose-driven connection—and by designing loyalty programs that reflect and promote their brand values.
Pandemic Highlights Need for Intelligent Routing
Better routing will decrease call waiting and handling times as consumer patience wanes
CRM Across the Wire
Centerfield Adds Chat to Its Dugout Platform
Centerfield's Dugout customer acquisition platform gains omnichannel capabilities with AI-powered chat.
Linc Launches Promotion Support Digital Worker
Linc's Promotion Support Digital Worker helps consumers with promo code support without the need for a live agent.
Talkdesk Joins the AWS Partner Network
Talkdesk can now offer its cloud-based contact center software to Amazon Web Services users.
Fanplayr Launches Product Recommendations
Fanplayr Product Recommendations offers integrated, comprehensive, real-time behavioral personalization for ecommerce.
Neustar Launches Fabrick ID
Neustar Fabrick powers digital marketing and measurement with a privacy-centric, unified ID solution.
LinkedIn Launches Product Pages
LinkedIn Product Pages help companies nurture conversations and build brand affinity with customers around their products.