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October 19, 2020

CRM Featured Articles

NICE InContact Launches Fall 2020 Version of CXone

The CXone Fall 2020 release adds business intelligence, biometrics, and advanced analytics.

SAP Launches Customer Data Platform

SAP highlights CX's importance within the company, but data will be the key moving forward, CEO says during virtual event.

Adobe Adds AI Customer Experience Capabilities to Intelligent Services

Adobe is introducing Content and Commerce AI and Real-time CDP as part of its Intelligent Services.


The Call Center Conundrum: The Future Is Flexibility

Flexible options, including split shifts, will help contact centers hire and retain good customer service agents. (Featured on


How to Sell Virtually in a Turbulent Marketplace

Your meetings have moved online, but technology isn't all you need


Required Reading: Marketing Without the Filters

How to regain trust, credibility, and customers in the digital world

CRM Across the Wire Integrates GlobalLink with Adobe's Cloud-Based Experience Manager's integration with Adobe's cloud offering helps companies translate and localize marketing content.

Phunware Launches MaaS Customer Data Platform

Phunware's Multiscreen-as-a-Service Customer Data Platform creates a single repository for aggregating and organizing consumer information.

Clarabridge Integrates with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365.

Google Launches Updated Google Analytics

The updated Google Analytics platform includes machine learning, unified app and web reporting, native integrations, and privacy updates.

Zoom Partners with and Zendesk

Zendesk and are launch partners for the Zoom Zapp Marketplace.

Sugar Launches SugarLive and Other Product Upgrades

SugarLive is an integration with Amazon Connect voice, chat. and text messaging for omnichannel customer service and support. 

Informatica Enhances Enterprise Cloud Data Management

The Fall 2020 launch delivers enhancements for cloud-native serverless computing power, AI-powered intelligence, and business resiliency.