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October 19, 2020
CRM Featured Articles
NICE InContact Launches Fall 2020 Version of CXone
The CXone Fall 2020 release adds business intelligence, biometrics, and advanced analytics.
SAP Launches Customer Data Platform
SAP highlights CX's importance within the company, but data will be the key moving forward, CEO says during virtual event.
Adobe Adds AI Customer Experience Capabilities to Intelligent Services
Adobe is introducing Content and Commerce AI and Real-time CDP as part of its Intelligent Services.
The Call Center Conundrum: The Future Is Flexibility
Flexible options, including split shifts, will help contact centers hire and retain good customer service agents. (Featured on SmartCustomerService.com.)
How to Sell Virtually in a Turbulent Marketplace
Your meetings have moved online, but technology isn't all you need
Required Reading: Marketing Without the Filters
How to regain trust, credibility, and customers in the digital world
CRM Across the Wire
Translations.com Integrates GlobalLink with Adobe's Cloud-Based Experience Manager
Translations.com's integration with Adobe's cloud offering helps companies translate and localize marketing content.
Phunware Launches MaaS Customer Data Platform
Phunware's Multiscreen-as-a-Service Customer Data Platform creates a single repository for aggregating and organizing consumer information.
Clarabridge Integrates with Microsoft Dynamics 365 Customer Voice and Dynamics 365
Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365.
Google Launches Updated Google Analytics
The updated Google Analytics platform includes machine learning, unified app and web reporting, native integrations, and privacy updates.
Zoom Partners with Chorus.ai and Zendesk
Zendesk and Chorus.ai are launch partners for the Zoom Zapp Marketplace.
Sugar Launches SugarLive and Other Product Upgrades
SugarLive is an integration with Amazon Connect voice, chat. and text messaging for omnichannel customer service and support.
Informatica Enhances Enterprise Cloud Data Management
The Fall 2020 launch delivers enhancements for cloud-native serverless computing power, AI-powered intelligence, and business resiliency.