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October 14, 2020

CRM Featured Articles

Adobe Adds AI Customer Experience Capabilities to Intelligent Services

Adobe is introducing Content and Commerce AI and Real-time CDP as part of its Intelligent Services.


Choose the Right Customer Service Technologies by Acknowledging Your Problems

Companies need to deploy both voice and digital technologies to meet customer service needs. (Featured on


Good Customer Service Is Only Half of the Loyalty Equation

Gartner suggests building customer advocacy and wallet share as well

Reality Check

CRM Is Your Change Agent

With AI and machine learning in the mix, your system can adapt to the speed of change

CRM Across the Wire

Twilio to Acquire Segment for $3.2 Billion

The deal blends Segment's customer data platform with Twilio's customer communications platform.

UJET Unveils Virtual Agent

UJET Virtual Agent provides conversational artificial intelligence and automation for contact center interactions.

SurveyGizmo Rebrands As Alchemer

SurveyGizmo's name change to Alchemer reflects a focus on business transformation.

SurveyMonkey Relaunches GetFeedback Platform

The revised GetFeedback platform helps companies acquire and act on customer insights more quickly.

Vungle Acquires AlgoLift

The AlgoLift acquisition boosts Vungle's advertising technology to provide contextual, machine learning-powered recommendations.

Upfluence and Klaviyo Partner on Influencer Marketing

Upfluence and Klaviyo have teamed up to help ecommerce companies identify and target influencers.