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October 14, 2020
CRM Featured Articles
Adobe Adds AI Customer Experience Capabilities to Intelligent Services
Adobe is introducing Content and Commerce AI and Real-time CDP as part of its Intelligent Services.
Choose the Right Customer Service Technologies by Acknowledging Your Problems
Companies need to deploy both voice and digital technologies to meet customer service needs. (Featured on SmartCustomerService.com.)
Good Customer Service Is Only Half of the Loyalty Equation
Gartner suggests building customer advocacy and wallet share as well
CRM Is Your Change Agent
With AI and machine learning in the mix, your system can adapt to the speed of change
CRM Across the Wire
Twilio to Acquire Segment for $3.2 Billion
The deal blends Segment's customer data platform with Twilio's customer communications platform.
UJET Unveils Virtual Agent
UJET Virtual Agent provides conversational artificial intelligence and automation for contact center interactions.
SurveyGizmo Rebrands As Alchemer
SurveyGizmo's name change to Alchemer reflects a focus on business transformation.
SurveyMonkey Relaunches GetFeedback Platform
The revised GetFeedback platform helps companies acquire and act on customer insights more quickly.
Vungle Acquires AlgoLift
The AlgoLift acquisition boosts Vungle's advertising technology to provide contextual, machine learning-powered recommendations.
Upfluence and Klaviyo Partner on Influencer Marketing
Upfluence and Klaviyo have teamed up to help ecommerce companies identify and target influencers.