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June 22, 2020

CRM Featured Articles

Companies Need to Balance Brand and Customer Values, Forrester Speakers Assert

Speakers at Forrester Research's CX North America online forum this week emphasized the need for companies to reorganize around customer expectations and brand value.


Ushering in the New Era of Customer Communications

The next generation of customer communications is flexible, proactive, and able to scale rapidly. (Featured on


Required Reading: Building a Brand Requires Getting Leaner

Companies looking into new markets can benefit from a new approach

CRM Across the Wire

Syncfusion Updates Bold BI

Additions to Bold BI make it easier to customize, embed, and deploy dashboards.

Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails

Astute's EVA inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers. (Featured on

Clickagy Launches Privacy Clusters for Cookieless Ad Targeting

Clickagy Privacy Clusters offers individual targeting without sacrificing consumer data security.

Vee24 Launches V11 Intelligent Conversational Experience

Version 11 of the Vee24 platform includes VeeWebinar, VeeMessenger, VeeVoice, VeeScheduler, and VeeSupervisor and integrations with leading CRM solutions.

Genesys Selects AWS for Genesys Cloud

Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform. (Featured on

eGain Launches eGain Messaging Hub

eGain Messaging Hub harmonizes messaging across bots and live agents. (Featured on

The Last Line

What Post-Pandemic Contact Centers Will Look Like

Will agents return to the office or remain remote? The answer is, likely, yes to both