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June 01, 2020
CRM Featured Articles
Customer Experience Management Market to Double in Four Years
Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024.
Gladly Launches Payments
Gladly Payments lets digital retailers accept payments through messaging channels.
The Key to Enhancing Contact Center Operations in the Shift Towards Remote Models
Automation can be a catalyst for enhanced operations and happier agents as the industry moves toward remote workforces. (Featured on SmartCustomerService.com.)
5 Rules for Customer Engagement in Challenging Times
Sales is about much more than the dotted line. In this environment, the customer's end-to-end journey with you is beyond crucial. Here are some best practices to help guide your customer journey through the crisis.
I’m Ready to Move On, And So Are Your Customers
Seventy-six percent of business leaders expect difficulty increasing customer satisfaction without raising costs. Automation could help.
CRM Across the Wire
Seismic Launches Spring 2020 Release of its Storytelling Platform
Seismic's Spring 2020 Release enhances sales and marketing teams' ability to work remotely while delivering personalized interactions to prospects.
ZoomInfo Offers Health Scan Analysis
ZoomInfo Health Scan Analysis gives sales and marketing teams a review of their total addressable markets and hand-selected lists of targets worth pursuing.
Zuora Launches Updated Central Platform for Subscription Businesses
Free platform workflows enable customer growth and agility during unpredictable market conditions
Madison Logic Joins the HubSpot App Marketplace
Madison Logic's account-based marketing platform with bi-directional HubSpot integration now powers always-on ABM strategies for joint customers.
Upland Launches Spring '20 Release of Enterprise Sales & Marketing (ESM) Cloud
New capabilities in Upland's Enterprise Sales & Marketing (ESM) Cloud help companies improve revenue team performance and accelerate value realization.
RevSpring Releases Talksoft and IVR Advantage
Talksoft patient messaging and IVR Advantage are designed to increase critical communications capabilities and self-service digital payments.