CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 01, 2020

CRM Featured Articles

Customer Experience Management Market to Double in Four Years

Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024.

Gladly Launches Payments

Gladly Payments lets digital retailers accept payments through messaging channels.


The Key to Enhancing Contact Center Operations in the Shift Towards Remote Models

Automation can be a catalyst for enhanced operations and happier agents as the industry moves toward remote workforces. (Featured on

5 Rules for Customer Engagement in Challenging Times

Sales is about much more than the dotted line. In this environment, the customer's end-to-end journey with you is beyond crucial. Here are some best practices to help guide your customer journey through the crisis.

Front Office

I’m Ready to Move On, And So Are Your Customers

Seventy-six percent of business leaders expect difficulty increasing customer satisfaction without raising costs. Automation could help.

CRM Across the Wire

Seismic Launches Spring 2020 Release of its Storytelling Platform

Seismic's Spring 2020 Release enhances sales and marketing teams' ability to work remotely while delivering personalized interactions to prospects.

ZoomInfo Offers Health Scan Analysis

ZoomInfo Health Scan Analysis gives sales and marketing teams a review of their total addressable markets and hand-selected lists of targets worth pursuing.

Zuora Launches Updated Central Platform for Subscription Businesses

Free platform workflows enable customer growth and agility during unpredictable market conditions

Madison Logic Joins the HubSpot App Marketplace

Madison Logic's account-based marketing platform with bi-directional HubSpot integration now powers always-on ABM strategies for joint customers.

Upland Launches Spring '20 Release of Enterprise Sales & Marketing (ESM) Cloud

New capabilities in Upland's Enterprise Sales & Marketing (ESM) Cloud help companies improve revenue team performance and accelerate value realization.

RevSpring Releases Talksoft and IVR Advantage

Talksoft patient messaging and IVR Advantage are designed to increase critical communications capabilities and self-service digital payments.