CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
April 27, 2020
CRM Featured Articles
Crunchbase Releases New Features for Salespeople
Crunchbase's redesigned offerings are geared toward marketing and sales professionals
Tips for Identifying the Pitfalls and Misconceptions of Bots
Here are a few things to avoid when creating AI-powered bots for customer experience. (Featured on SmartCustomerService.com.)
Required Reading: How a Lack of Innovation Can Lead to Nincompoopery
Don't drive your customers crazy--here's what to do about it.
CRM Across the Wire
Allego Introduces Call Coaching for Sales and Service
Call Coaching brings conversation intelligence and inline coaching to real customer interactions captured within Allego's learning and readiness platforms.
Creatio Releases Version 7.16
Creatio has updated its low-code platform for business process management and CRM.
RollWorks Partners with Bombora for Account Intent
Marketers can now combine RollWorks' Account Fit with Account Intent to prioritize the right accounts for outreach.
Medallia Acquires Voci Technologies
Medallia is acquiring real-time speech technology provider Voci Technologies for $59 million.
TapClicks Acquires AdStage
By acquiring AdStage, TapClicks will integrate campaign optimization and marketing operations solutions.
Qualtrics Launches Instant Customer Feedback for Amazon Business
Qualtrics' collaboration between its Delighted subsidiary and Amazon Business empowers companies to listen, understand, and act on customer feedback in real time.
etailz Launches AdManager to Optimize Amazon Advertising
etailz AdManager offers automated bidding, search term addition, keyword audits, and budget optimization.