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April 27, 2020

CRM Featured Articles

Crunchbase Releases New Features for Salespeople

Crunchbase's redesigned offerings are geared toward marketing and sales professionals


Tips for Identifying the Pitfalls and Misconceptions of Bots

Here are a few things to avoid when creating AI-powered bots for customer experience. (Featured on


Required Reading: How a Lack of Innovation Can Lead to Nincompoopery

Don't drive your customers crazy--here's what to do about it.

CRM Across the Wire

Allego Introduces Call Coaching for Sales and Service

Call Coaching brings conversation intelligence and inline coaching to real customer interactions captured within Allego's learning and readiness platforms.

Creatio Releases Version 7.16

Creatio has updated its low-code platform for business process management and CRM.

RollWorks Partners with Bombora for Account Intent

Marketers can now combine RollWorks' Account Fit with Account Intent to prioritize the right accounts for outreach.

Medallia Acquires Voci Technologies

Medallia is acquiring real-time speech technology provider Voci Technologies for $59 million.

TapClicks Acquires AdStage

By acquiring AdStage, TapClicks will integrate campaign optimization and marketing operations solutions.

Qualtrics Launches Instant Customer Feedback for Amazon Business

Qualtrics' collaboration between its Delighted subsidiary and Amazon Business empowers companies to listen, understand, and act on customer feedback in real time.

etailz Launches AdManager to Optimize Amazon Advertising

etailz AdManager offers automated bidding, search term addition, keyword audits, and budget optimization.