CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
March 23, 2020
CRM Featured Articles
Opus, Haptik Advance Intelligence Satisfaction Score as an IVA Metric
Companies need to determine how well their conversational user interfaces, speech analytics, and text analytics work together.
IBM Working on Greater Business Use of Natural Language Processing
IBM is close to adding more natural language capabilities into its Watson business applications, the company said at an online Innovation Preview.
Demandbase Adds to Its ABM Platform
Data Stream, Site Analytics, and Self-Serve Targeting empower B2B marketers to take control of data and programs.
4 Tips for Sustaining Customer Experience Amid the Coronavirus Threat
Digital interaction technologies can protect companies during the current crisis and future-proof them for events down the road. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Sharpen Launches Quick Start for Remote Contact Centers
With Sharpen Quick Start, contact centers can be up and running in the cloud within 48 hours. (Featured on SmartCustomerService.com.)
Snowflake Integrates with Adobe Campaign
Joint customers can now analyze data from Adobe Campaign on Snowflake's integrated cloud data platform.
Faye BSG Releases Sugar Messaging 2.0
FayeBSG updates Sugar Messaging to allow SugarCRM users to send and receive texts within the app.
Tapjoy Launches Multi-Reward Engagements for Cost-Per-Engagement Offers
Tapjoy Multi-Reward Engagements drives deeper funnel engagements for mobile advertisers.
Terminus Expands Account-Based Platform
Terminus has added web personalization capabilities and enhancements to account data management
Radisys Introduces Engage Video Assistant
Engage Video Assistant (EVA) is an app-less, AI-powered video bot for customer interactions.
Serenova Launches CXEngage Rapid Response
CXEngage Rapid Response lets contact centers move to the cloud within 48 hours to support work-from-home agents. (Featured on SmartCustomerService.com.)
The Next Step
Will CRM Innovation Make You or Break You?
Understanding the critical elements of success and failure