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March 16, 2020
CRM Featured Articles
SalesLoft Unveils Three New Products
SalesLoft Cadence, Deals, and Conversations are designed to solve salespeople's problems with traditional CRM systems, company CEO says during online event.
Avaya Offers Free Agent for Desktop During Coronavirus Outbreak
Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model. (Featured on SmartCustomerService.com.)
Automation Defines Customer Service in 2020
Artificial intelligence and chatbots are among the key trends set to dominate contact centers in the coming decade. (Featured on SmartCustomerService.com.)
Happier Together: 4 Steps for Merging the Customer and Employee Journeys
Despite the growing attention to customer experience, one component is still commonly overlooked: the employees responsible for delivering it. Zippering customer and employee experiences together creates an all-around stronger and more integrated business model.
CRM Across the Wire
Affinity Acquires Sales Revenue Intelligence Provider Nudge.ai
Affinity's new relationship iIntelligence product for sales teams is due out later this year.
Zappix Adds RPA-Based Personalization to Visual IVR
Zappix has launched personalization features for its suite of automated digital customer service solutions.
ServiceNow Introduces Now Intelligence
The Orlando release of the Now Platform enables workflow improvements with artificial intelligence and analytics.
Folloze Launches Personalized Marketing Platform
Folloze's AI-powered Personalized Marketing Platform helps marketing teams personalize entire customer journeys at scale.
Zuant Launches Lead Follow-Up
With Zuant Lead Follow-up, event leads flow automatically into Marketpoint for sales reps to pursue.
Priority Adds CRM to Its Mobile ERP
Priority's new mobile ERP solution offers an expanded portfolio of out-of-the-box mobile apps and advanced Mobile App Generator capabilities.
Tackling the Counterfeit Drug Problem Is a Marketing Effort
Leading Edge Health has seen tremendous marketing success by taking on the counterfeit drug trade.