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March 11, 2020
CRM Featured Articles
Professional Services Firms Need to Embrace Digital Marketing
09 Mar 2020
A study by the Hinge Research Institute has found that professional services firms grow three times faster when they employ digital marketing strategies.
Viewpoints
Use RPA to Deliver Better Customer Service Experiences
01 Sep 2019
Contact centers are the perfect environment for automation, freeing agents from repetitive tasks that take away from their real purpose. (Featured on SmartCustomerService.com.)
Case Studies
ThirdLove Gets Personal with Dynamic Yield
27 Feb 2020
The retailer makes buying a bra a uniquely tailored experience for each shopper
CRM Across the Wire
CRM Analytics Market to Double by 2025
10 Mar 2020
Mordor Intelligence expects the CRM analytics market to reach $16.42 billion in the next five years.
Lifesize and Serenova Merge
10 Mar 2020
Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company. (Featured on SmartCustomerService.com.)
Contact Center Software Market to Reach $72.3 Billion by 2027
10 Mar 2020
Grand View Research expects the global market for contact center software to grow by nearly 20 percent per year for the next seven years. (Featured on SmartCustomerService.com.)
Jivox Partners with Criteo to Increase Personalization
10 Mar 2020
Jivox and Criteo together are offering companies enhanced dynamic creative optimization.
EZ Texting Launches Text-to-Landline Service and iOS Mobile Application
10 Mar 2020
EZ Texting has added capabilities for businesses to send and receive personalized messages from landlines and mobile devices.
Nativex Launches Trading Desk
10 Mar 2020
Nativex is providing a transparent, omnichannel ad buying solution with Nativex Trading Desk.