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March 11, 2020

CRM Featured Articles

Professional Services Firms Need to Embrace Digital Marketing

A study by the Hinge Research Institute has found that professional services firms grow three times faster when they employ digital marketing strategies.


Use RPA to Deliver Better Customer Service Experiences

Contact centers are the perfect environment for automation, freeing agents from repetitive tasks that take away from their real purpose. (Featured on

Case Studies

ThirdLove Gets Personal with Dynamic Yield

The retailer makes buying a bra a uniquely tailored experience for each shopper

CRM Across the Wire

CRM Analytics Market to Double by 2025

Mordor Intelligence expects the CRM analytics market to reach $16.42 billion in the next five years.

Lifesize and Serenova Merge

Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company. (Featured on

Contact Center Software Market to Reach $72.3 Billion by 2027

Grand View Research expects the global market for contact center software to grow by nearly 20 percent per year for the next seven years. (Featured on

Jivox Partners with Criteo to Increase Personalization

Jivox and Criteo together are offering companies enhanced dynamic creative optimization.

EZ Texting Launches Text-to-Landline Service and iOS Mobile Application

EZ Texting has added capabilities for businesses to send and receive personalized messages from landlines and mobile devices.

Nativex Launches Trading Desk

Nativex is providing a transparent, omnichannel ad buying solution with Nativex Trading Desk.