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March 11, 2020
CRM Featured Articles
Professional Services Firms Need to Embrace Digital Marketing
A study by the Hinge Research Institute has found that professional services firms grow three times faster when they employ digital marketing strategies.
Use RPA to Deliver Better Customer Service Experiences
Contact centers are the perfect environment for automation, freeing agents from repetitive tasks that take away from their real purpose. (Featured on SmartCustomerService.com.)
ThirdLove Gets Personal with Dynamic Yield
The retailer makes buying a bra a uniquely tailored experience for each shopper
CRM Across the Wire
CRM Analytics Market to Double by 2025
Mordor Intelligence expects the CRM analytics market to reach $16.42 billion in the next five years.
Lifesize and Serenova Merge
Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company. (Featured on SmartCustomerService.com.)
Contact Center Software Market to Reach $72.3 Billion by 2027
Grand View Research expects the global market for contact center software to grow by nearly 20 percent per year for the next seven years. (Featured on SmartCustomerService.com.)
Jivox Partners with Criteo to Increase Personalization
Jivox and Criteo together are offering companies enhanced dynamic creative optimization.
EZ Texting Launches Text-to-Landline Service and iOS Mobile Application
EZ Texting has added capabilities for businesses to send and receive personalized messages from landlines and mobile devices.
Nativex Launches Trading Desk
Nativex is providing a transparent, omnichannel ad buying solution with Nativex Trading Desk.