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January 15, 2020

CRM Featured Articles

The Top 15 CRM News Stories of 2019

A look at the CRM trends and innovations that made headlines in 2019.


Four Imperatives to Make The Digital Promise Come True in Customer Service

There are four elements that separate companies whose digital self-service strategies are paying off from those who are still waiting for the promise to come true. (Featured on

How Microlearning Makes Your Sales and Service Teams Customer-Ready

It is scientifically proven to increase knowledge retention and praised for its ability to pinpoint employees' strengths and weaknesses. But even as microlearning is increasingly embraced, its definition and value is still vastly misunderstood. Here we debunk five common myths about this innovative learning approach.

CRM Across the Wire

SugarCRM Adds Renewals Console in Winter '20 Release

Renewals Console highlights the additions in SugarCRM's Winter '20 Release.

LogMeIn Announces GoTo Marketplace and Partner Integrations

GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows.

Totango Launches Dynamic Assignment

Dynamic Assignment helps companies line up the right person to speak to specific customer needs.

Neustar Introduces Flexible Digital Identity Authentication Solutions

Digital Identity Risk Pro and Digital Identity Risk Flex enable authentication in online channels.

Medallia Launches Social Rival Intelligence

Social Rival Intelligence helps retailers see what customers are experiencing and sharing about competitors on review sites.

Brightcove Launches Brightcove Campaign, a Demand Generation Application

Brightcove Campaign offers video-driven marketing with analytics to measure performance across industry benchmarks.

PlumSlice Labs Partners with Cloudinary

Companies partner for end-to-end product experience and media asset management.