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November 25, 2019
Why We Need AI in the World of Telephony
Leading companies are applying artificial intelligence to voice conversations, not just to text-based interactions. (Featured on SmartCustomerService.com.)
Make Your Email Preference Center a Priority and Your Customers Will Reward You
The email preference center represents the best of both worlds: Prospects and customers can control the communications they receive, and marketers get to send better-quality, more targeted communications.
Voice of the Customer
X-Data + O-Data = Better Customer Journeys
Combining experience data and operational data can make a big difference for your customers
CRM Across the Wire
LivePerson Debuts SocialConnect and EmailConnect
LivePerson SocialConnect and EmailConnect help companies manage all of their digital customer interactions in the LiveEngage platform.
Optimizely Launches Optimizely for Salesforce Data and Attribution
Optimizely for Salesforce Data and Attribution is available on the Salesforce.com AppExchange.
Chorus.ai Unveils Cold Call Central
Chorus.ai's Smart Call Disposition now automatically detects cold call results to improve connection rates, drive top-of-the-funnel pipeline, and uncover opportunities for rep coaching.
Cryptowerk and Connecting Software Partner to Protect CRM Data with Blockchain
The new solution uses blockchain to protect data in business systems like CRM.
Neustar and Equifax Partner on Segmentation Solutions for Financial Services
The partnership is established to provide marketers in financial services with a segmentation solution that does not rely on protected-class demographics.
TapClicks Integrates with Adobe Experience Cloud
TapClicks's Adobe Experience Cloud integration blends omnichannel data analytics and campaign performance.
The Last Line
To Truly Work, AI Needs to Get Really Personal
Artificial intelligence must do more than reflect back what it thinks it knows about us