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November 11, 2019
CRM Featured Articles
Salesforce.com Launches Salesforce CMS
07 Nov 2019
Salesforce CMS aims to meld content, data, and personalization.
Viewpoints
Modernizing Your Customer Service Channels with Asynchronous Messaging
01 May 2019
Asynchronous messaging apps will help your business retain customers and preserve your agents' sanity. (Featured on SmartCustomerService.com.)
Case Studies
NICE Performance Manager Helps Mapfre Engage Agents
28 Oct 2019
The vendor's solution helps agents set and stick to performance goals
The Tipping Point
Make Your Business Case an Offer They Can’t Refuse
01 Nov 2019
This means accurately assessing how things are, demonstrating how they can approve, and then showing your work. Make your business case so strong an argument for your offer that no one can deny its overall value.
CRM Across the Wire
DoubleVerify Acquires Ad-Juster
07 Nov 2019
DoubleVerify's acquisition of Ad-Juster creates a data platform across the sell-side and buy-side ecosystems.
Sigstr and Drift Integrate Chat into Email
07 Nov 2019
The integration between Sigstr and Drift lets users incorporate a click-to-chat button in their marketing emails.
Cogito Partners with Concentrix
07 Nov 2019
Concentrix has become a reseller partner of Cogito's AI-based emotional intelligence solutions.
Sprinklr Launches Live Chat for Customer Support
06 Nov 2019
Sprinklr Live Chat enables real-time conversations with customers while they're on company websites and mobile apps. (Featured on SmartCustomerService.com.)
Semafone Introduces Intelligence+ for Payment Transaction Analytics
06 Nov 2019
Semafone Intelligence+ provides real-time data about payment transactions in the contact center. (Featured on SmartCustomerService.com.)
TTEC and LivePerson Partner on Digital Transformation
06 Nov 2019
TTEC and LivePerson combine technology and services to offer digital engagement, messaging, and AI solutions. (Featured on SmartCustomerService.com.)
Looker Announces Looker 7 Data Platform
06 Nov 2019
Looker 7 offers developer tools, new dashboards and integrations, and extended multicloud capabilities.