CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
November 11, 2019
CRM Featured Articles
Salesforce.com Launches Salesforce CMS
Salesforce CMS aims to meld content, data, and personalization.
Modernizing Your Customer Service Channels with Asynchronous Messaging
Asynchronous messaging apps will help your business retain customers and preserve your agents' sanity. (Featured on SmartCustomerService.com.)
NICE Performance Manager Helps Mapfre Engage Agents
The vendor's solution helps agents set and stick to performance goals
The Tipping Point
Make Your Business Case an Offer They Can’t Refuse
This means accurately assessing how things are, demonstrating how they can approve, and then showing your work. Make your business case so strong an argument for your offer that no one can deny its overall value.
CRM Across the Wire
DoubleVerify Acquires Ad-Juster
DoubleVerify's acquisition of Ad-Juster creates a data platform across the sell-side and buy-side ecosystems.
Sigstr and Drift Integrate Chat into Email
The integration between Sigstr and Drift lets users incorporate a click-to-chat button in their marketing emails.
Cogito Partners with Concentrix
Concentrix has become a reseller partner of Cogito's AI-based emotional intelligence solutions.
Sprinklr Launches Live Chat for Customer Support
Sprinklr Live Chat enables real-time conversations with customers while they're on company websites and mobile apps. (Featured on SmartCustomerService.com.)
Semafone Introduces Intelligence+ for Payment Transaction Analytics
Semafone Intelligence+ provides real-time data about payment transactions in the contact center. (Featured on SmartCustomerService.com.)
TTEC and LivePerson Partner on Digital Transformation
TTEC and LivePerson combine technology and services to offer digital engagement, messaging, and AI solutions. (Featured on SmartCustomerService.com.)
Looker Announces Looker 7 Data Platform
Looker 7 offers developer tools, new dashboards and integrations, and extended multicloud capabilities.