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October 23, 2019
CRM Featured Articles
Teradata Introduces Vantage Customer Experience and Vantage Analyst
Teradata is extending its Vantage offerings in the cloud with a new customer data platform and simplified advanced analytics.
Adobe Adds AI to Experience Platform and Audience Manager
Adobe has injected artificial-intelligence-powered personalization and streamlined activation into Adobe Experience Platform and Adobe Audience Manager.
Six Ways to Reduce Stress in the Contact Center
Contact centers can be stress-filled places to work, but managers can do a few things to lessen the emotional strain. (Featured on SmartCustomerService.com.)
Required Reading: Tips for Truly Memorable Experience Design
Customer service is founded on three pillars called the Service Trifecta
Swrve Boosts User Engagement for Cinedigm
The entertainment studio improved mobile customer click rates, completion rates, and app sessions
CRM Across the Wire
OnviSource Releases iMachine AI Software
iMachine powers OnviSource's advanced analytics, robotic process automation, and intelligent virtual agents.
Speakeasy Introduces Nerv, an AI Engine for Customer Intent
Speakeasy AI's Nerv delivers dynamic audio machine learning that creates tailored language models based on voice of the customer.
AnswersAnywhere Integrates with ServiceMax Go
New tighter security controls and usage analytics provide greater control over knowledge bases, which can now be accessed directly from within ServiceMax Go.
eGain Adds to Its Solve Customer Service Suite
Enhancements to eGain Solve include conversational automation, augmented agents, and full-spectrum analytics. (Featured on SmartCustomerService.com.)