CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 16, 2019

CRM Featured Articles

5 Ways Brands Celebrated #CustomerServiceWeek on Twitter

Here's how these companies showed off their customer service (and social media) savvy.

Customer Experience

The Next Step in CX: Ambient Experiences

Customers will soon expect real-time experiences that are automatic, natural, unique, and contextually relevant

CRM Across the Wire

Validity Enhances Return Path with Improved Email Deliverability and Tracking

Return Path provides new versions of SmartSeeds and CoreSeed to extend marketers' insight into email campaigns.

Pega Launches Next-Best-Action Designer

Next-Best-Action Designer offers AI-guided best practices for more relevant customer interactions.

PCI Pal Extends Partnership with 8x8

8x8 is becoming a global reseller of PCI Pal's secure payments solutions for contact centers. (Featured on

Talkdesk Integrates with Zoom

Zoom integration through Talkdesk Enterprise Cloud Contact Center fosters seamless, cross-department collaboration. (Featured on

Aspect Partners with Intradiem to Expand WFM

The partnership between Aspect Software and Intradiem brings real-time capabilities to contact center workforce management solutions. (Featured on

Bazaarvoice Launches Insights and Reports Applications

Insights and Reports provide actionable recommendations and reporting to help companies understand what consumers are saying about their products. 

Qualtrics Launches the CoreXM Enterprise Insight Platform

CoreXM helps companies analyze vast amounts of experience data, improve feedback quality, and take action on insights in real time.