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October 16, 2019
CRM Featured Articles
5 Ways Brands Celebrated #CustomerServiceWeek on Twitter
Here's how these companies showed off their customer service (and social media) savvy.
The Next Step in CX: Ambient Experiences
Customers will soon expect real-time experiences that are automatic, natural, unique, and contextually relevant
CRM Across the Wire
Validity Enhances Return Path with Improved Email Deliverability and Tracking
Return Path provides new versions of SmartSeeds and CoreSeed to extend marketers' insight into email campaigns.
Pega Launches Next-Best-Action Designer
Next-Best-Action Designer offers AI-guided best practices for more relevant customer interactions.
PCI Pal Extends Partnership with 8x8
8x8 is becoming a global reseller of PCI Pal's secure payments solutions for contact centers. (Featured on SmartCustomerService.com.)
Talkdesk Integrates with Zoom
Zoom integration through Talkdesk Enterprise Cloud Contact Center fosters seamless, cross-department collaboration. (Featured on SmartCustomerService.com.)
Aspect Partners with Intradiem to Expand WFM
The partnership between Aspect Software and Intradiem brings real-time capabilities to contact center workforce management solutions. (Featured on SmartCustomerService.com.)
Bazaarvoice Launches Insights and Reports Applications
Insights and Reports provide actionable recommendations and reporting to help companies understand what consumers are saying about their products.
Qualtrics Launches the CoreXM Enterprise Insight Platform
CoreXM helps companies analyze vast amounts of experience data, improve feedback quality, and take action on insights in real time.