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October 09, 2019


How to Use Customer Self-Service During an Economic Downturn

Self-service can help companies weather any financial storm without killing the customer experience. (Featured on

How AI Helps Small Businesses Edge Out Larger Competitors

AI lets you personalize services, devote the necessary attention to qualified leads, and plan your marketing efforts to speak to people on a deeper level.

Case Studies

UJET Puts Dia&Co on the Plus Side of the Ledger

The fashion retailer has boosted customer satisfaction with its new contact center platform

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

CRM Across the Wire

Playvox Launches Agent Optimization Suite

Playvox's agent optimization suite includes quality assurance, performance management, learning, coaching, agent recognition, and agent motivation in one platform.

Medallia Acquires Collaboration Platform Provider Crowdicity

Medallia adds ability to fuel customer and employee engagement with Crowdicity acquisition.

Upland Software Acquires Altify

Upland adds to its Sales Optimization solution suite with its acquisition of Altify.

6sense Launches Account Based Retargeting

6sense Account Based Retargeting lets users optimize search and display retargeting budgets with insights from 6sense's Company Graph.

Aspect Software Launches Cloud Contact Center 19

Aspect improves the performance and scalability of its workforce optimization, inbound, outbound, and omnichannel offering. (Featured on

Brightcove Expands Partnership with Adobe

Brightcove brings video capabilities to the Marketo LaunchPoint ecosystem.