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October 07, 2019
CRM Featured Articles
Zendesk Unveils Gather and Sunshine Conversations Products
Gather offers peer-based customer support, while Sunshine Conversations enables social media interactions.
Spiro Adds Notes Feature to Its CRM Platform
Spiro's new Notes feature pulls data from customer interactions and ensures that necessary follow-ups are made.
4 Ways Mobile Technology Is Enhancing the Travel Experience
The desire for friction-free travel experiences is leading to innovative options for flyers, allowing them to manage their experiences almost entirely from their mobile devices.
Customer Support Still Has Value in a Self-Help World
Agents need to be better trained in the wake of more specialized questions and problems that will come as customers turn more often to self-help. (Featured on SmartCustomerService.com.)
Nearly a Quarter of Sales Reps Are Looking for New Jobs
Gartner offers tips for attracting and retaining top inside sales reps
CRM Across the Wire
Serenova Launches Contact Center Maturity Assessment
Serenova's free Contact Center Maturity Assessment evaluates and identifies opportunities to improve customer experience delivery. (Featured on SmartCustomerService.com.)
Calabrio Adds Self-Scheduling to Contact Center WFM
Agent Self-Scheduling give agents more autonomy over their work routine. (Featured on SmartCustomerService.com.)
Engagio Introduces Orchestrate, an Engagement Marketing Solution
Engagio Orchestrate extends account-based marketing across channels, teams, people, and accounts.
Kustomer Introduces KustomerIQ
KustomerIQ brings artificial intelligence to customer interactions. (Featured on SmartCustomerService.com.)
Yext Integrates with TrustPilot
Businesses can now manage Trustpilot reviews of specific locations directly in the Yext platform.
Qubit Launches Start for Peaks to Help Retailers Through the Holiday Season
Qubit's new personalization package decreases resource impact on retailers during peak holiday shopping periods.
ZoomInfo Adds FormComplete to Marketing Suite
ZoomInfo's platform can now instantly populate website visitor data to form fields.