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October 07, 2019

CRM Featured Articles

Zendesk Unveils Gather and Sunshine Conversations Products

Gather offers peer-based customer support, while Sunshine Conversations enables social media interactions.

Spiro Adds Notes Feature to Its CRM Platform

Spiro's new Notes feature pulls data from customer interactions and ensures that necessary follow-ups are made.

Viewpoints

4 Ways Mobile Technology Is Enhancing the Travel Experience

The desire for friction-free travel experiences are leading to innovative options for flyers, allowing them to manage their experiences almost entirely from their mobile devices.

Customer Support Still Has Value in a Self-Help World

Agents need to be better trained in the wake of more specialized questions and problems that will come as customers turn more often to self-help. (Featured on SmartCustomerService.com.)

Insight

Nearly a Quarter of Sales Reps Are Looking for New Jobs

Gartner offers tips for attracting and retaining top inside sales reps

CRM Across the Wire

Serenova Launches Contact Center Maturity Assessment

Serenova's free Contact Center Maturity Assessment evaluates and identifies opportunities to improve customer experience delivery. (Featured on SmartCustomerService.com.)

Calabrio Adds Self-Scheduling to Contact Center WFM

Agent Self-Scheduling give agents more autonomy over their work routine. (Featured on SmartCustomerService.com.)

Engagio Introduces Orchestrate, an Engagement Marketing Solution

Engagio Orchestrate extends account-based marketing across channels, teams, people, and accounts.

Kustomer Introduces KustomerIQ

KustomerIQ brings artificial intelligence to customer interactions. (Featured on SmartCustomerService.com.)

Yext Integrates with TrustPilot

Businesses can now manage Trustpilot reviews of specific locations directly in the Yext platform.

Qubit Launches Start for Peaks to Help Retailers Through the Holiday Season

Qubit's new personalization package decreases resource impact on retailers during peak holiday shopping periods.

ZoomInfo Adds FormComplete to Marketing Suite

ZoomInfo's platform can now instantly populate website visitor data to form fields.