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September 23, 2019
CRM Featured Articles
Amazon Testing One-Tap Ratings for Customer Feedback
With a new technology that Amazon is testing, shoppers will be able to tap once to leave star reviews for products purchased.
3 Ways in Which AI is Relevant for SMBs
AI technology may seem inconsequential or out of reach, but today's plethora of connected data means that SMBs can profitably use artificial intelligence with their CRM systems.
Required Reading: Ensuring Success Is in Your Sphere
It's in the quality, not the quantity, of your contacts
CRM Across the Wire
Adobe Enhances ABM Essentials
Expanded LinkedIn integration lets marketers better target account contacts.
Cisco Enhances Webex Contact Center
Cisco integrates Webex Contact Center with Webex Calling and increases its scalability. (Featured on SmartCustomerService.com.)
Kustomer Integrates with WhatsApp Business
Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers. (Featured on SmartCustomerService.com.)
InsideSales.com Launches Revenue Acceleration Cloud
InsideSales.com's Revenue Acceleration Cloud enables revenue growth with collective human and artificial intelligence.
Salesforce.com Unveils Einstein Search
Einstein Search will help employees find information in their CRM systems.
Conversica Adds Capabilities to Its Conversational AI Platform
Conversica's latest release offers a new Conversation Editor, User Profiles for access controls, an expanded conversation library, and visualizations of conversation flows.
Vidyard Partners with Adobe to Bring Video to Marketo Engage
Vidyard's expanded partnership with Adobe helps Marketo Engage users personalize marketing with video content and video analytics.