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September 23, 2019

CRM Featured Articles

Amazon Testing One-Tap Ratings for Customer Feedback

With a new technology that Amazon is testing, shoppers will be able to tap once to leave star reviews for products purchased.


3 Ways in Which AI is Relevant for SMBs

AI technology may seem inconsequential or out of reach, but today's plethora of connected data means that SMBs can profitably use artificial intelligence with their CRM systems.


Required Reading: Ensuring Success Is in Your Sphere

It's in the quality, not the quantity, of your contacts

CRM Across the Wire

Adobe Enhances ABM Essentials

Expanded LinkedIn integration lets marketers better target account contacts.

Cisco Enhances Webex Contact Center

Cisco integrates Webex Contact Center with Webex Calling and increases its scalability. (Featured on

Kustomer Integrates with WhatsApp Business

Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers. (Featured on Launches Revenue Acceleration Cloud's Revenue Acceleration Cloud enables revenue growth with collective human and artificial intelligence. Unveils Einstein Search

Einstein Search will help employees find information in their CRM systems.

Conversica Adds Capabilities to Its Conversational AI Platform

Conversica's latest release offers a new Conversation Editor, User Profiles for access controls, an expanded conversation library, and visualizations of conversation flows.

Vidyard Partners with Adobe to Bring Video to Marketo Engage

Vidyard's expanded partnership with Adobe helps Marketo Engage users personalize marketing with video content and video analytics.